Carolyn Hopper
Lynchburg,VA
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
28
28
years of professional experience
Work History
Receptionist
Westminster-Canterbury
Lynchburg, VA
05.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, package delivery, and documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Customer Service/Floral Designer
Kroger
Lynchburg, VA
10.2016 - 06.2017
- Assist in front-end with customer service and design floral arrangements.
Administrative Assistant
The Madeline Center
Lynchburg, VA
05.2015 - 03.2016
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Provided calendar management for six therapists. Scheduled patient appointments.
- Filed insurance claims and followed up on payments to ensure maximum collection from both insurance companies and clients.
- Start and complete the credentialing process for new therapists joining the practice.
Call Center Representative
Star Tek Computers
Lynchburg, VA
05.2015 - 05.2015
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Resolved customer complaints in a timely manner.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Intake Coordinator
Piedmont Psychiatric Center
Lynchburg, Virginia
09.2006 - 12.2013
- Coordinated the intake process for new clients, including scheduling initial assessments, and providing necessary paperwork.
- Maintained accurate records of client intakes in an electronic database system.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Multitask in a fast-paced environment. Provide complex calendar management for over eight psychiatrists and therapists.
Transcriptionist
Piedmont Psychiatric Center
Lynchburg, VA
09.2005 - 09.2006
- Transcribed audio recordings of medical dictations, utilizing a foot pedal for playback control.
- Maintained up-to-date knowledge of transcription guidelines and best practices.
Office Manager
A. James Anderson, Ph.D.
Lynchburg, Virginia
12.2001 - 10.2005
- Provide backup for the doctor to administer psychological testing.
- Oversee receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
- Follow up with insurance and clients for prompt payment.
Office Manager
The Assessment Center
Lynchburg, Virginia
05.1997 - 12.2001
- Handled scheduling, and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coordinate with the Emergency Department staff to come to TAC to conduct free assessments.
Education
Some College (No Degree) - Business Administration
Central Virginia Community College
Lynchburg, VASkills
- Positive and professional
- Reception desk management
- Adaptability and flexibility
- Attention to detail
References
References available upon request.
Timeline
Receptionist
Westminster-Canterbury
05.2024 - Current
Customer Service/Floral Designer
Kroger
10.2016 - 06.2017
Administrative Assistant
The Madeline Center
05.2015 - 03.2016
Call Center Representative
Star Tek Computers
05.2015 - 05.2015
Intake Coordinator
Piedmont Psychiatric Center
09.2006 - 12.2013
Transcriptionist
Piedmont Psychiatric Center
09.2005 - 09.2006
Office Manager
A. James Anderson, Ph.D.
12.2001 - 10.2005
Office Manager
The Assessment Center
05.1997 - 12.2001
Some College (No Degree) - Business Administration
Central Virginia Community College
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