Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Ivey

Duluth,United States

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

34
34
years of professional experience

Work History

Branch Underwriting Support Specialist

Auto Owners Insurance Company
03.2015 - Current
  • Enhanced underwriting efficiency by streamlining processes and implementing automated systems.
  • Reduced processing time for applications by optimizing workflow and prioritizing tasks effectively.
  • Improved customer satisfaction with prompt response times and accurate policy documentation.
  • Managed a high volume of policy renewals, maintaining strong client relationships through effective communication.
  • Provided training and mentorship to new team members, contributing to their professional growth and overall team success.
  • Ensured timely completion of underwriting tasks by effectively managing workload and meeting strict deadlines.

Patient Account Representative II

Advanced Home Care
09.2013 - Current
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Contacted patients after insurance was calculated to obtain payments.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.

Junior Transaction Processing Associate

American Medical Accounting and Consulting
08.2009 - 09.2013
  • Improved transaction processing efficiency by implementing streamlined procedures and reducing errors.
  • Enhanced customer satisfaction with timely and accurate transaction processing, ensuring seamless service delivery.
  • Maintained a high degree of accuracy in all transaction processes, minimizing discrepancies and potential issues.
  • Assisted in the development of training materials for new Transaction Processing Associates, promoting best practices and consistency within the team.
  • Acted as a point of contact for clients regarding their transactions, providing clear communication and prompt resolution of any concerns or inquiries.
  • Demonstrated adaptability by quickly learning new systems and processes as needed to ensure smooth transitions during system upgrades or changes in company protocols.

Underwriting Assistant

American International Group
08.2005 - 10.2008
  • Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
  • Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
  • Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
  • Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Cashier

Walmart
02.2004 - 08.2005
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Underwriting Assistant

Geico Insurance Company
09.1989 - 08.2003
  • Improved underwriting process efficiency by streamlining administrative tasks and enhancing communication between departments.
  • Analyzed applicant data for risk assessment, ensuring accurate decision-making for policy approvals and denials.
  • Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
  • Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
  • Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
  • Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
  • Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.

Education

Associate of Science-Medical Billing and Coding -

Herzing University
08.2009

Skills

  • Multitasking
  • Time Management
  • Relationship Building
  • Analytical Skills
  • Insurance Knowledge
  • Critical Thinking
  • Data Interpretation
  • Project Management
  • Microsoft Office
  • Customer Service
  • Interpersonal Skills
  • Agent Support

Timeline

Branch Underwriting Support Specialist

Auto Owners Insurance Company
03.2015 - Current

Patient Account Representative II

Advanced Home Care
09.2013 - Current

Junior Transaction Processing Associate

American Medical Accounting and Consulting
08.2009 - 09.2013

Underwriting Assistant

American International Group
08.2005 - 10.2008

Cashier

Walmart
02.2004 - 08.2005

Underwriting Assistant

Geico Insurance Company
09.1989 - 08.2003

Associate of Science-Medical Billing and Coding -

Herzing University

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Carolyn Ivey