Carolyn Jackson
Birmingham,AL
Summary
Highly proactive manager with 24 years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings and casual dining. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
Saltgrass Steakhouse
10.2022 - Current
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Increased staff retention through effective hiring, training, and performance management practices.
General Manager
Braum's Ice Cream & Dairy Store
08.2020 - 10.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Culinary Manager
Red Lobster
07.2014 - 08.2020
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
General Manager
Pizza Hut
02.2014 - 08.2014
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Krystals Resturant
02.2011 - 02.2014
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Recognized for Highest Company Same Store transactions increase award and Highest Company Same Store Sales increase award.
Front of House Manager
Sweet Bones
07.2009 - 02.2011
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Education
Associate of Applied Science - Drafting And Design
Bevill State
Hamilton, Al05.1993
Skills
- Employee Training
- POS systems proficiency
- Sanitation Standards
- Food Safety Compliance
- Performance Evaluations
- Scheduling Coordination
Certification
Serv Safe Manager and Serv Safe proctor
Timeline
Bar and Restaurant Manager
Saltgrass Steakhouse
10.2022 - Current
General Manager
Braum's Ice Cream & Dairy Store
08.2020 - 10.2022
Culinary Manager
Red Lobster
07.2014 - 08.2020
General Manager
Pizza Hut
02.2014 - 08.2014
General Manager
Krystals Resturant
02.2011 - 02.2014
Front of House Manager
Sweet Bones
07.2009 - 02.2011
Associate of Applied Science - Drafting And Design
Bevill State
Similar Profiles
Dylan GonzalezDylan Gonzalez
Lead Busser at Saltgrass Steakhouse, Landry'sLead Busser at Saltgrass Steakhouse, Landry's
Wesley SamborskiWesley Samborski
Restaurant Server at Landry's Corporation - Saltgrass SteakhouseRestaurant Server at Landry's Corporation - Saltgrass Steakhouse
Camille HansenCamille Hansen
Host/Certified Trainer, MIT Trainer at Saltgrass SteakhouseHost/Certified Trainer, MIT Trainer at Saltgrass Steakhouse
Joey JimenezJoey Jimenez
Server at Saltgrass SteakhouseServer at Saltgrass Steakhouse
Xzanthia ScottXzanthia Scott
Account Associate at T-MobileAccount Associate at T-Mobile