CAROLYN JACKSON
Austin,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Durable Medical Equipment Specialist
ASC Sleep Solutions
Austin, TX
08.2022 - Current
- Advised clients on proper usage, safety protocols and care instructions for DME items.
- Provided customer service by answering questions, responding to inquiries and resolving customer complaints related to DME products.
- Processed orders for new or replacement DME items in a timely manner.
- Trained patients on how to properly operate medical equipment.
- Scheduled appointments for fittings, adjustments or repair services for DME items.
- Evaluated patient's insurance coverage requirements prior to providing services or selling products.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Big Lots Stores, Inc.
Austin, TX
01.2020 - 05.2022
- Processed returned merchandise by strictly following store return and exchange procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered phone calls to assist customers with questions and orders.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Medical and Skills and Simulation Technician
Ascension Seton
Austin, TX
10.2010 - 12.2019
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Education
GED -
Austin Community College
Austin, TX02-2013
Skills
- DME product knowledge
- Equipment operation
- Customer service
- Insurance verification
- Patient training
- Order processing
- Adaptability
- Problem-solving abilities
- Adaptability and flexibility
- Attention to detail
- Medical terminology
- Organizational skills
- Providing customer service
Certification
Medical and billing and coding associate certificate
Accomplishments
Excellent in action award Seton 2010,2011
Timeline
Durable Medical Equipment Specialist
ASC Sleep Solutions
08.2022 - Current
Cashier
Big Lots Stores, Inc.
01.2020 - 05.2022
Medical and Skills and Simulation Technician
Ascension Seton
10.2010 - 12.2019
GED -
Austin Community College
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