Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carolyn Johnson

Carolyn Johnson

Taylorsville,Mississippi

Summary

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy.

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Skill.

Motivated cashier and stocker with Number years of experience in Industry. Accomplished various tasks daily, including Task, stocking shelves with Product or Service and collecting payments with cash registers. Cheerful when assisting customers and coworkers.

High-energy Job Title offering over Number years of Industry experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.

Overview

18
18
years of professional experience

Work History

Customer Service Associate/Cashier

Sam's Club
11.2013 - 06.2020
  • Collected and authorized payments of guests.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained cash drawer of $Amount or more per shift.
  • Reviewed weekly sales ads and monitored price changes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Greeted over Number patients per day.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Cook

Palace Casino Resort
07.2013 - 09.2013
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Instituted positive kitchen atmosphere for all staffers through effective communication, consistent training and Skill.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Grill Cook/Poboy Sandwich

White Cap Seafood
06.2010 - 06.2013
  • Cleaned and maintained kitchen equipment regularly.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Grilled meats and seafood to customer specifications.
  • Oversaw care and maintenance of kitchen equipment.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Monitored line efficiency and implemented improvements for increased productivity.
  • Distributed food to team members with efficiency in high-volume environment.
  • Handled portion control activities according to specified instructions provided by chef.

Customer Service Associate/Cashier

Walmart
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained cash drawer of $Amount or more per shift.
  • Reviewed weekly sales ads and monitored price changes.
  • Greeted over Number patients per day.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned Job title and Job title positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in System.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.

Customer Service Associate/Cashier

Wal-Mart
08.2007 - 04.2010
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained cash drawer of $Amount or more per shift.
  • Reviewed weekly sales ads and monitored price changes.
  • Greeted over Number patients per day.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned Job title and Job title positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in System.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.

Manager

Tobacco & Beer Discount House
02.2000 - 08.2005
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.

Education

Taylorsville High School
Taylorsville MS

Skills

  • Responding to Difficult Customers
  • Order and Refund Processing
  • Correcting Discrepancies
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Support
  • Call Documentation
  • Presenting Solutions

Timeline

Customer Service Associate/Cashier

Sam's Club
11.2013 - 06.2020

Cook

Palace Casino Resort
07.2013 - 09.2013

Grill Cook/Poboy Sandwich

White Cap Seafood
06.2010 - 06.2013

Customer Service Associate/Cashier

Wal-Mart
08.2007 - 04.2010

Manager

Tobacco & Beer Discount House
02.2000 - 08.2005

Customer Service Associate/Cashier

Walmart

Taylorsville High School

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Carolyn Johnson