Carolyn Johnson
Largo,FL
Summary
Seasoned Director of Software Engineering with a proven track record at EverCommerce, specializing in mobile application development and fostering team collaboration. Expert in leveraging big data technologies and implementing security best practices to drive process improvements and cost savings. Demonstrated success in enhancing software quality and team productivity, ensuring the timely delivery of innovative products.
Overview
26
26
years of professional experience
Work History
Director of Software Engineering
EverCommerce
Canton, MI
01.2004 - 12.2023
- Reviewed test plans prepared by QA teams prior to release of applications into production environment.
- Evaluated existing systems and identified opportunities for process improvement or cost savings initiatives.
- Collaborated with product owners and business analysts to define scope of work, timeline estimates, resource needs. for upcoming projects.
- Procured IT resources for strategic and operational computing requirements.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Attended industry conferences and events aimed at staying up-to-date on latest trends in technology space relevant to company's product offerings.
- Examined metrics and prepared IT project progress reports.
- Architected design and development of high visibility customer specific applications.
- Led software teams in optimizing test plans and improving test designs.
- Ensured effective communication between various stakeholders involved in software engineering projects.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Reviewed program plans to develop and coordinate activities.
- Provided technical leadership, guidance and oversight into implementation of product features.
- Reviewed and approved project plans prior to implementation.
- Met with stakeholders to collaborate and resolve problems.
- Established metrics for tracking progress against objectives related to software development projects.
- Negotiated contracts with third-party vendors providing services related to software engineering initiatives.
- Set annual objectives, bonuses and pay adjustments and mentored team leads in resolving conflicts and managing priorities.
- Maintained knowledge of advances in information technology systems and applications.
- Managed daily activities of software engineers and other technical staff to ensure timely delivery of quality products.
Financial Software Support Manager
MassMutual
Irvine, CA
02.1998 - 10.2003
- Monitored staff interactions with customers to provide real-time coaching.
- Implemented techniques to reduce wait times for customers calling the contact center.
- Facilitated communication between internal departments to ensure efficient problem resolution.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Managed multiple projects simultaneously while maintaining high standards of quality control.
- Improved internal processes to increase customer response times and employee productivity.
- Led weekly team meetings to communicate business updates and review team performance.
- Fostered positive and inclusive team culture for support staff.
Education
Bachelor of Science - Information Technology
University of Southern California
Los Angeles, CA06-1983
Bachelor of Arts - English
University of Southern California
Los Angeles, CA06-1982
Associate of Science - Business
Whittier College
Whittier, CA05-1979
Bachelor of Arts - Engineering
Whittier College
Whittier, CA05-1977
Skills
- Mobile application development
- Machine learning
- Continuous integration
- Open source technologies
- Big data technologies
- Security best practices
References
References available upon request.
Timeline
Director of Software Engineering
EverCommerce
01.2004 - 12.2023
Financial Software Support Manager
MassMutual
02.1998 - 10.2003
Bachelor of Science - Information Technology
University of Southern California
Bachelor of Arts - English
University of Southern California
Associate of Science - Business
Whittier College
Bachelor of Arts - Engineering
Whittier College
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