Carolyn Johnson-Ware
Courtland,MS
Summary
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Professional
Production Associate
GE Aviation
Batesville, MS
05.2010 - Current
- Work within a team to build composite jet engine parts.
- Responsible for keeping up with commitments to customers, communicating with team members and.
- leadership throughout the day, checking emails to stay abreast of site business, work with councils to provide.
- and receive feedback for site business.
Clerk
Batesville Express
Batesville, MS
01.2010 - 05.2010
- Developed and implemented programs to maximize customer satisfaction.
- Improved service quality and increased sales by developing a strong knowledge of company's products and.
- services.
- Developed rapport with the customer base by handling difficult issues with professionalism.
Head Cook
Pizza Hut
Batesville, MS
07.2009 - 02.2010
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Resolved guest complaints.
- promptly and professionally.
- Followed all established restaurant practices and procedures.
- Assisted management.
- with monthly inventory control and weekly stock ordering.
Customer Service Manager
WalMart Supercenter
Crossett, AR
10.2006 - 07.2009
- Maintained visually appealing and effective displays for the entire store.
- Balanced the needs of multiple.
- customers simultaneously in a fast-paced retail environment.
- Successfully managed the activities of 15 team.
- members in multiple locations.
- Addressed negative customer feedback immediately.
- Developed rapport with the.
- customer base by handling difficult issues with professionalism.
Store Manager
Donut Palace
Crossett, AR
01.2004 - 04.2005
- Made all products for daily sale.
- Opened and close the store.
- Reviewed all staff for hire.
- Paid all receipts and deliveries for payment.
- Provide excellent customer service.
- Performed weekly inventory.
- Calculated salaries and maintained payroll.
Retail Sales Professional
Unicel Communications
Batesville, MS
05.2002 - 09.2004
- Provide customers with cellular devices on contract and prepaid services.
- Repair and renew cell phones.
- Run credit checks.
- Assist with monthly inventory.
- Perform daily cash drawer maintenance.
- Restock shelves on daily basis.
Assistant Manager
Pizza Hut, NPC Int'l
12.1999 - 04.2002
- Open and close store.
- Supervised crew members of 10-15 per shift.
- Set up weekly schedules.
- Perform weekly inventory.
- Perform cash drawer transactions and audits on each shift.
- Secure safe drops, bank drops, and bank transactions.
- Perform tri-weekly store orders.
- Represent management staff in P & L meetings.
Education
No Degree - Business Management
University of Arkansas
January 2007
Skills
- Conflict resolution techniques
- Team management
- Focus on customer satisfaction
- Skilled multi-tasker
- Training and development
- Results-oriented
- Scheduling
- Process improvement
- Budgeting and forecasting
- Dependable
- Natural leader
- Detail-oriented
Accomplishments
- Sales Consistently generated additional revenue through skilled sales techniques.
- Customer Interface Assisted customers over the phone regarding store operations, product, promotions and orders.
- Successfully completed the company's rigorous employee development program.
- Implemented continuous fundraising through the "Parking Lot Auction" on a monthly basis.
- Recommended changes to processes that were well-received and initiated into daily operations.
- Problem Diagnosis Used operational knowledge of systems, parts and components to solve problems that arose during assembly.
Certification
- Basic Management Training Certified
- ServSafe certified
- Forklift certified
Timeline
Production Associate
GE Aviation
05.2010 - Current
Clerk
Batesville Express
01.2010 - 05.2010
Head Cook
Pizza Hut
07.2009 - 02.2010
Customer Service Manager
WalMart Supercenter
10.2006 - 07.2009
Store Manager
Donut Palace
01.2004 - 04.2005
Retail Sales Professional
Unicel Communications
05.2002 - 09.2004
Assistant Manager
Pizza Hut, NPC Int'l
12.1999 - 04.2002
Sales Professional
No Degree - Business Management
University of Arkansas