Carolyn Jones

* Answer and manage incoming calls, while recording accurate messages

* Create Blankets and Make Driver Tickets

*Document, Ticket numbers and Driver destination

* Systematically pay drivers - McLeod

* Dispatch daily shipments, email report for approval

* Confirm shipments after approved by sales person

* Contact hauler, advising # of loads for next day

* Assign AP #'s to invoices, scan & save to shared drive

* Track special customer shipments (Spreadsheet)

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Developed strategies to streamline and improve office procedures.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Prepared driver's paperwork for deliveries
• Scanned driver's returned paperwork & saved in the shared drive
• Clean invoiced orders thru 7-11 portal, completed reports and email
• Documented manual deliveries, excel spreadsheet and emailed report
• Updated Key Performance Indicator, with daily volumes per vendor, excel spreadsheet
• Completed Fill Rate daily, using actual vs scheduled volumes/vendor, email report
• Proof of Delivers as requested by customers or management

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring.
• Monitored associate hours - Kronos & performance- Labor Tracker
• Verified Payroll Weekly - Kronos
• Monitored Quality and Attendance, coach and discipline as needed
• Report/Research/Manage Inventory
• Perform End Of Day Adjustments in 7-11 portal to create Known Shortage Reports

• Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
• Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
• Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
• Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
• Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
• Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.
• Implemented employee cross-training programs which improved versatility and adaptability among team members.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.