Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Certification
Timeline
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Carolyn Jones Martin

Carolyn Jones Martin

Fort Worth,TX

Summary

Detail-oriented Pharmacy Technician Specialist recognized for exceptional productivity and efficient task execution. Expertise in medication compounding, inventory management, and pharmaceutical calculations enhances pharmacy operations. Strong communication and teamwork skills contribute to improved patient care and operational efficiency. Certified in prescription processing and prior authorization for Medicare D, Medicaid claims and Specialty Medications, ensuring compliance and accuracy in all tasks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Representative

Integrated Resources, Inc, IRI
07.2024 - 04.2025
  • Collaborated with other healthcare professionals to provide comprehensive patient care.
  • Assessed patient's medical history and symptoms to accurately diagnose illnesses.
  • Oversaw team of healthcare staff to keep operations in compliance with regulatory and care standards.
  • Consult with patients on lifestyle changes needed for better health outcomes.
  • Discuss needs, conduct tests and evaluate clinical presentations.

Registered Certified Pharmacy Technician

Chewy Pharmacy
11.2023 - 06.2024
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Filled prescriptions utilizing pharmacy computer systems for patient information and insurance claims processing.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Performed regular medication audits to ensure compliance with regulatory standards.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Registered Certified Pharmacy Technician

Kroger Specialty Pharmacy
05.2022 - 10.2023
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Filled prescriptions utilizing pharmacy computer systems for patient information and insurance claims processing.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Reviewed medical histories provided by patients prior to filling prescription orders.
  • Ordered drugs from wholesalers when necessary for restocking purposes.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Performed regular medication audits to ensure compliance with regulatory standards.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Checked for expired or outdated drugs and ensured their removal from shelves.

CPU Clerk

Rooms To Go Warehouse
02.2022 - 03.2023
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Troubleshot office equipment, computer hardware and software issues.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Computed, recorded and proofread data or reports.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Performed data entry tasks to update customer accounts records.
  • Organized and maintained filing systems for confidential documents.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Copied, sorted and filed records of office activities and business transactions.
  • Utilized computer software programs to create reports, labels, forms.

Quality Control Inspector

Mauser Packaging Solutions
06.2016 - 08.2021
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Consulted with engineers to resolve quality, production, and efficiency problems.
  • Performed first article inspection on incoming raw materials.
  • Recommended improvement measures to production process to meet quality control standards.
  • Calibrated products to match design and operational specifications.
  • Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.

Education

Registered Licenses #338749 - Certification

Texas State Board of Pharmacy
10-2025

Some College (No Degree) - Business Administration

Mississippi Valley State University
Itta Bena, MS

Registered Licenses #338749 - Pharmaceutical Sciences

Registered Pharmacy Licensure
04-2022

Certificate - Pharmacology

Ultimate Medical Academy
Clearwater, FL
11-2012

High School Diploma -

Gentry High School
05-1986

Skills

  • Medication verification and filling
  • Inventory management for medications
  • Patient consultation and insurance claims processing
  • Quality assurance and regulatory compliance
  • Collaboration and team coordination
  • Accurate data entry practices
  • Communication effectiveness skills
  • Problem-solving analysis skills
  • Oncology and hematology care expertise
  • Safe medication storage practices
  • Awareness of drug interactions and safety
  • Monitoring pharmacy security measures
  • Confidentiality in pharmaceutical ethics
  • Cleaning protocols and sanitization procedures
  • Quality control with FDA standards
  • Proficiency in ICD-10 coding
  • Mastery of medical terminology concepts
  • Processing claims efficiently
  • Understanding Medicare regulations

Accomplishments

Graduated from Ultimate Medical Academy in the top 10 with GPA 3.4

Education and Training

other,other,other,other,other

Certification

  • CPhT - Certified Pharmacy Technician #338749 04/2022-10/2025 and Registered Texas State Board 04/2022-09/2025

Timeline

Pharmacy Technician Representative

Integrated Resources, Inc, IRI
07.2024 - 04.2025

Registered Certified Pharmacy Technician

Chewy Pharmacy
11.2023 - 06.2024

Registered Certified Pharmacy Technician

Kroger Specialty Pharmacy
05.2022 - 10.2023

CPU Clerk

Rooms To Go Warehouse
02.2022 - 03.2023

Quality Control Inspector

Mauser Packaging Solutions
06.2016 - 08.2021

Some College (No Degree) - Business Administration

Mississippi Valley State University

Registered Licenses #338749 - Pharmaceutical Sciences

Registered Pharmacy Licensure

Certificate - Pharmacology

Ultimate Medical Academy

High School Diploma -

Gentry High School

Registered Licenses #338749 - Certification

Texas State Board of Pharmacy

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Carolyn Jones Martin