Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Carolyn Joy
Nashville,TN
Summary
Overview
20
years of professional experience
Work History
African Methodist Episcopal ChurchNashville, TN
Executive Assistant
07.2021 - 06.2023
Job overview
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Managed daily invoices, reports and proposals.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Obtained signatures for financial documents and internal and external invoices.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Fisk UniversityNashville, TN
Administrative Assistant
03.2013 - 07.2021
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
National State Board of AccountancyNashville, TN
Executive Assistant
02.2007 - 03.2013
Job overview
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed daily invoices, reports and proposals.
- Managed and tracked expenses to meet company budget requirements.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Obtained signatures for financial documents and internal and external invoices.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Followed proper accounting and bookkeeping procedures to support audits.
- Leveraged word processing software to create proposals, letters and memos.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Coordinated multiple schedules using online calendaring system.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
New Level CDCNashville, TN
Program Coordinator
08.2003 - 06.2007
Job overview
- Scheduled and developed program activities in accordance with program needs.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Facilitated educational workshops, meetings and conferences associated with program.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Evaluated program effectiveness to develop improved methods.
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
- Developed and implemented new program features to address needs.
- Conducted research and engaged in collaborative grant development efforts to support program needs and innovations.
- Developed brochures, newsletters and flyers to create promotional literature for program.
- Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
- Analyzed current program spending and shared cost-saving measures with director to increase savings to bottom line.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Logged program activities and maintained official station records for internal use and government review.
- Organized event coverage to match community expectations and achieve ratings gains.
- Incorporated information about coverage goals, available time and viewer demographics to optimize schedule programming.
Education
Tennessee State UniversityNashville, TN
Bachelor of Science from Medical Records Administration
05.1988
University Overview
Skills
- Office Management
- Schedule Management
- Travel Coordination
- Administrative Support Specialist
- Resourceful
- Self-Starter
- Appointment Setting
- Multi-Line Phone Proficiency
- Proper Phone Etiquette
- Information Confidentiality
- Proofreading
- Scheduling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Executive Assistant
African Methodist Episcopal Church
07.2021 - 06.2023
Administrative Assistant
Fisk University
03.2013 - 07.2021
Executive Assistant
National State Board of Accountancy
02.2007 - 03.2013
Program Coordinator
New Level CDC
08.2003 - 06.2007
Tennessee State University
Bachelor of Science from Medical Records Administration
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