Open To Work
Carolyn Julius
Abingdon,MD
Summary
Dynamic Warehouse Associate with proven expertise at Sephora Distribution Center in inventory management and order fulfillment. Recognized for enhancing order picking accuracy through electronic scanning and fostering teamwork to achieve production goals. Strong attention to detail and problem-solving skills ensure safety compliance and operational efficiency in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Warehouse Associate
Sephora Distribution Center
Aberdeen, MD
05.2019 - Current
- Managed warehouse equipment operations to optimize inventory movement and organization.
- Ensured adherence to cleanliness and safety standards throughout the facility.
- Mastered and implemented proper lifting techniques to enhance workplace safety.
- Facilitated collaboration among team members to meet daily production objectives.
- Executed accurate packaging of products for shipment, ensuring adherence to quality control standards.
- Executed order preparation for shipment by efficiently picking, packing, and labeling merchandise.
- Executed inventory control by systematically counting and restocking merchandise.
- Enhanced order picking accuracy through implementation of electronic scanning devices and adherence to established procedures.
Custodian Worker
ABM/ Diversco Janitorial Services
Baltimore, MD
04.2010 - 03.2013
- Operated cleaning equipment to maintain cleanliness and hygiene standards across facilities.
- Inspected and restocked supplies to ensure operational efficiency in custodial tasks.
- Collaborated with team members to implement best practices for safety and sanitation protocols.
- Assisted in training new staff on proper cleaning techniques and equipment usage.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
Freight/Warehouse Associate
Kohl's Department Stores, Inc
Middle River, MD
05.2017 - 05.2019
- Operated material handling equipment to efficiently transport products within the warehouse.
- Assisted in inventory management by accurately labeling and organizing stock.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Collaborated with team members to streamline order fulfillment processes.
Cashier
7-Mile Jewish Market
Pikesville, MD
03.2008 - 04.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations for optimal shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Handled cash management, including balancing registers at shift end to ensure accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Security Guard
Coleman Security Service
Baltimore, MD
04.2005 - 03.2008
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to detect and deter potential threats or breaches.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement as needed.
- Documented incidents and prepared detailed reports for management review.
- Provided excellent customer service while interacting with guests and staff on-site.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Retail Sales Associate Cashier
Wal-Mart Store
White Marsh, MD
10.2004 - 03.2005
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Collaborated with team members to enhance store displays and promotions.
- Handled customer complaints professionally, ensuring resolution satisfaction.
- Monitored inventory levels and restocked shelves as needed to optimize sales.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
Safelite Auto Glass
Rosedale, MD
06.2002 - 09.2004
- Facilitated resolution of customer inquiries to enhance overall satisfaction and support service excellence.
- Coordinated glass repair appointment scheduling to enhance customer satisfaction and streamline operations.
- Educated customers on available service options to enhance their understanding and satisfaction.
- Addressed customer complaints empathetically, facilitating swift and effective resolutions.
- Maintained comprehensive records of customer interactions to support quality assurance initiatives.
- Addressed escalated calls to maintain customer satisfaction and uphold company standards.
- Facilitated customer communication by providing detailed information on products and services to enhance satisfaction.
- Enhanced product expertise to offer informed guidance that addresses unique customer requirements.
- Managed comprehensive records of customer engagements to facilitate timely follow-up and resolution of concerns.
- Fostered positive relationships with clients and staff through energetic and professional engagement.
- Managed customer inquiries and complaints to enhance satisfaction and loyalty.
- Educated customers on billing payment processing and support policies to enhance understanding and compliance.
- Investigated and corrected inconsistencies in customer account records to enhance accuracy.
Data Entry Clerk
Baltimore County Energy Assistant Program. (MEAP)
Rosedale, MD
11.1998 - 08.2002
- Managed document organization and filing to streamline retrieval processes
- Assisted in data verification to ensure compliance with program standards
- Processed applications efficiently, maintaining confidentiality of sensitive information
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
No Degree - Retail/ Warehouse
Westside Skill Center
Baltimore, MDCustomer Service
Business Interface, LLC
Baltimore, MD09.2011
High School Diploma - Business Education
Forest Park Senior High
Baltimore, MD05.1983
Skills
Inventory management
Forklift operation
Safety compliance
Order fulfillment
Customer service skills
Problem-solving
Attention to detail
Data entry
Picking and packing
Self-motivated and disciplined
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Warehouse Associate
Sephora Distribution Center
05.2019 - Current
Freight/Warehouse Associate
Kohl's Department Stores, Inc
05.2017 - 05.2019
Custodian Worker
ABM/ Diversco Janitorial Services
04.2010 - 03.2013
Cashier
7-Mile Jewish Market
03.2008 - 04.2010
Security Guard
Coleman Security Service
04.2005 - 03.2008
Retail Sales Associate Cashier
Wal-Mart Store
10.2004 - 03.2005
Customer Service Representative
Safelite Auto Glass
06.2002 - 09.2004
Data Entry Clerk
Baltimore County Energy Assistant Program. (MEAP)
11.1998 - 08.2002
No Degree - Retail/ Warehouse
Westside Skill Center
Customer Service
Business Interface, LLC
High School Diploma - Business Education
Forest Park Senior High