Carolyn Kelley
Richmond,VA
Summary
Versatile team player with experience in sales, marketing/design, customer service, event planning, and project management. Skilled leader, go-getter and problem-solver with a positive attitude. Known for excellent attention to detail and great work ethic.
Overview
3
3
years of professional experience
Work History
Growth and Development Specialist
Naborforce
01.2024 - Current
- Averaged 50 calls per day consisting of retention calls, potential client inquiries, outreach and referral partners, and assisting existing clients
- Developed training materials and references for company procedures and policies, enhancing interdepartmental communication and consistency
- Converted leads into lasting clients and tracked performance metrics for myself and team members.
- Designed and created marketing materials, coordinated networking events, and provided field support to clients.
Event Planner and Project Manager
Brambly Park
03.2023 - 01.2024
- Designed curated space for each event, created floor plans, timelines, and contingency plans to ensure customer satisfaction.
- Handled customer service inquiries and collaborated with marketing team to create promotional materials for upcoming events.
- Played a key role in the planning and execution of projects spanning multiple event spaces.
Client Relations and Retention Specialist
CoStar Group
08.2022 - 03.2023
- Worked cross-functionally on Retention, Onboarding, and Product Education team while contributing to the merger of Homesnap and Homes.com
- Contributed to the increase of retention rate by 40%, maintained a personal customer satisfaction rate of 91%, and onboarded over 100 clients to increase usage/retention and demonstrate product value
- Analyzed reports to identify weak points to create and present training materials to fellow representatives
Real Estate Agent and Branch Manager
Better Homes and Gardens
03.2021 - 09.2022
- Assisted clients with entire home buying/selling process resulting in ~$4 million in sales volume within first year
- Developed networks with appraisers, contractors, lenders, and home inspectors to facilitate real estate transactions.
- Generated and converted leads while tracking and analyzing most profitable sources and areas of improvement
- Planned and organized various office functions and client events
Education
Bachelor of Arts, Sociology -
James Madison University
05.2021
Skills
- Cross-functional relations
- Trained on multiple CRMs
- Ability to exceed KPIs
- 10 years customer service experience
- 8 years sales experience
- B2B relations
- Training and management experience
- Autodidact and creative problem-solver
- Enhancement, expansion, and development
- Exceptional communication
- Adaptable and team player
- Licensed REALTOR in Virginia
Timeline
Growth and Development Specialist
Naborforce
01.2024 - Current
Event Planner and Project Manager
Brambly Park
03.2023 - 01.2024
Client Relations and Retention Specialist
CoStar Group
08.2022 - 03.2023
Real Estate Agent and Branch Manager
Better Homes and Gardens
03.2021 - 09.2022
Bachelor of Arts, Sociology -
James Madison University
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