Summary
Overview
Work History
Education
Skills
Timeline
Generic
CAROLYN KELLY

CAROLYN KELLY

Bellefonte,PA

Summary

General Manager who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Overview

28
28
years of professional experience

Work History

general manager

COMMONWEALTH OF PA
11.1996 - 02.2025
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand.
  • Oversaw all daily operations of [one] Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and gave constructive feedback to motivate team members.
  • Built and maintained effective relationships with peers and upper management.
  • Answered an average of 5-6 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Answered an average of 5-6 calls per day by addressing customer inquiries, solving problems and providing new product information.

Education

High School Diploma - Business Education

ALTOONA AREA HIGH SCHOOL
Altoona, PA
01.1983

Skills

  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Floor set design expertise
  • Training development aptitude
  • Proficient in cash management
  • Local/state health laws knowledge
  • Shipping and receiving professional
  • Cash flow management
  • Strategic sales knowledge
  • Credit card processing
  • Mediation capability
  • Exceptional customer service
  • Cash register operations
  • Opening and closing procedures
  • Inventory management
  • Excellent people skills
  • Problem-solving skills

Timeline

general manager

COMMONWEALTH OF PA
11.1996 - 02.2025

High School Diploma - Business Education

ALTOONA AREA HIGH SCHOOL

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