Carolyn Kendrick
Campbell,CA
Overview
35
35
years of professional experience
Work History
Purchasing/Customer Support Manager
Musson Theatrical Inc.
Santa Clara, CA
05.1989 - Current
- Purchased new products and oversaw all inventory to ensure merchandise was well-stocked.
- Used Hewlett Packard database to authorize and monitor purchase orders and consumables.
- Performed monthly reconciliation of open purchasing orders.
- Sourced vendors, built relationships and negotiated prices.
- Created purchase orders.
- Worked with clients to resolve claim issues quickly and efficiently.
- Procured materials for special projects.
- Maintained productive relationships with vendors.
- Remained polite when speaking with difficult guests on phone.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Investigated and resolved accounting, service and delivery concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Facilitated sales orders and completed accurate entry in timely and efficient manner
- Effective liaison between customers and internal departments.
- Investigated and resolved customer inquiries and complaints quickly.
- Facilitate manufacturer RMA requests for factory/warranty repairs
- Filing freight claims
- Managed timely and effective replacement of damaged or missing products
- Accounts payable support including, but not limited to: posting to the general ledger
- submitting credit account application information to new vendors
- Notary Public
Education
High School Diploma -
Andrew P. Hill High School
San Jose, CA1988
Skills
- Procurement expertise
- Requests for information
- Vendor sourcing
- Document preparation
- Multi-tasking
- Project management
- Excellent verbal/written communication
- Operations management
- Customer relations
- Team leadership
- Research and due diligence
- Computer proficient
- Complaint resolution
- Professional telephone demeanor
- Order fulfillment
- Data entry
- Shipping procedures understanding
- Stocking and replenishing
- Warehousing functions
- Training Junior Team Members
- Customer Relations
- Customer Needs Assessments
- Customer Order Management
- Account Management
- Account Updates
- Agent Support
Timeline
Purchasing/Customer Support Manager
Musson Theatrical Inc.
05.1989 - Current
High School Diploma -
Andrew P. Hill High School