Carolyn Kendrick

Purchasing/Customer Support Manager

Musson Theatrical Inc.

Santa Clara, CA

05.1989 - Current

Purchased new products and oversaw all inventory to ensure merchandise was well-stocked.
Used Hewlett Packard database to authorize and monitor purchase orders and consumables.
Performed monthly reconciliation of open purchasing orders.
Sourced vendors, built relationships and negotiated prices.
Created purchase orders.
Worked with clients to resolve claim issues quickly and efficiently.
Procured materials for special projects.
Maintained productive relationships with vendors.
Remained polite when speaking with difficult guests on phone.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Investigated and resolved accounting, service and delivery concerns.
Communicated with vendors regarding back order availability, future inventory and special orders.
Facilitated sales orders and completed accurate entry in timely and efficient manner
Effective liaison between customers and internal departments.
Investigated and resolved customer inquiries and complaints quickly.
Facilitate manufacturer RMA requests for factory/warranty repairs
Filing freight claims
Managed timely and effective replacement of damaged or missing products
Accounts payable support including, but not limited to: posting to the general ledger
submitting credit account application information to new vendors
Notary Public

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