Carolyn Keys
Commercial Account Manager
Gate City,VA
Summary
Resourceful Account Manager with an appreciation for healthy, positive, collaborative, and effective communication with customers, managers, peers, and mentors seeks an opportunity to restart career helping the world's #1 bank lead with compassion and integrity.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Account Manager
Glass & Concrete Contracting, LLC
Johnson City, TN
04.2019 - 03.2021
- Single-handedly managed all communications, escalations, and inquiries for all company accounts including but not limited to payroll, taxes, vendors, customers, bank documents, legal documents, subcontractors, (local/state/federal licenses, permits, taxes, fees, audits, insurances), utilities and operating expenses, as well as the owner's personal property management needs for his personal condo, his two rental condos, and occasionally, the Condo Association's auditing and historical notetaking needs for monthly meetings.
- Prepared monthly reports, including payment and account reconciliations and financial statements.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Increased revenue with new advertising and business concepts of organization and technology while cutting spending in half leading to the #1 record growth year in the 25 year history of the company.
THD Prox Commercial Account Manager
Citi Bank, N.A.
Gray, TN
08.2015 - 04.2019
- Rated "1" upon exit of previous position; always rated either "1" or "2" during entire employment with company.
- Reached for opportunities of growth within the company such as receiving the titles: Subject Matter Expert and Training Liaison for the department, assisted Sr. Manager Heather Gibson in implementing an effective Charge-Off Accounts Retention Project saving the company $2.2mill within the first 2 months, and implemented peer mentoring (by Sr. Manager Tosha Stewart's request) to offer mentoring to any THD Prox Commercial Customer Service Representative or Account Manager at both the TN and UT (then) sites.
- Positive, enthusiastic, and willing attitude about both client and manager satisfaction pertaining to the authenticity, kindness, and accuracy displayed while performing job duties.
Education
Associate of Science - Speech Communication With Honors
Northeast State Community College
Blountville, TN 07.2010 - 05.2013
Skills
~Adds value to company by leading with integrity, compassion, forward thinking, and hard work
~Relationship building and management expert
~Goals and performance driven
~Over 4 years of experience managing national accounts
~Efficient time management skills
~Strong organization and leadership skills
Timeline
Account Manager
Glass & Concrete Contracting, LLC
04.2019 - 03.2021
THD Prox Commercial Account Manager
Citi Bank, N.A.
08.2015 - 04.2019
Associate of Science - Speech Communication With Honors
Northeast State Community College
07.2010 - 05.2013