Carolyn L. Demons
Covington,Ga
Summary
Professional with a strong background in administrative support. Experienced with legal documentation, financial record keeping and administrative processes. Successfully managed financial records and performed audits, ensuring compliance and accuracy. Utilizes strong organizational skills to maintain accurate records and schedules. Knowledge of legal procedures and effective communication to support smooth operations. Adept at collaborating with teams to achieve impactful results and adaptable to evolving needs. Known for reliability, integrity, and keen attention to detail in handling sensitive information.
Overview
10
10
years of professional experience
Work History
Deputy Clerk III
Dekalb County Juvenile Court
07.2022 - Current
- Provides quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provides exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Complete complex court forms accurately, minimizing errors and potential delays in processing.
- Enhance court efficiency by maintaining accurate records and promptly processing legal documents.
- Reduce wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Manage financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Collaborate with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Maintaine filing system and organized customer documents for easy retrieval of information.
- Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Review files, records and other documents to obtain information to respond to requests.
- Edit and proofread documents for accuracy and completeness.
- Utilize office management software to record and track customer information.
- Process incoming and outgoing mail and packages according to established procedures.
Deputy Clerk I/Deputy Clerk II
Henry County State/Magistrate Court
05.2021 - 07.2022
- Created and input data into spreadsheets and databases.
- Managed financial record transactions and issues receipts; posts payments to proper account; balances cash drawer and revenues
- Managed court calendar for appointed judge
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests from customers, attorney, and judges.
- Created and provided notices for court dates and reset dates
- Managed financial record transactions and issues receipts; posts payments to proper account; balances cash drawer and revenues
- Received monies in payment of various County/department fees/services in person or by mail
- Attended traffic court sessions to record judicial orders, probation orders and case dispositions
- Processed incoming and outgoing mail and packages according to established procedures.
Customer Service Desk Supervisor (key carrier)
Home Depot
02.2018 - 05.2021
- Managed daily operations of the building while managing a team of 25 employees
- Investigated problem areas and provide solutions to enhance the quality of customer service
- Supported bookkeeping tasks and maintained financial files for audit purposes.
- Managed office accounts, including tracking and processing invoices, expense reports, and petty cash.
- Organized and filed financial documents to ensure easy retrieval and compliance with company policies.
- Trained new and current associates on store policy and procedures
- Implemented metrics-based performance evaluations for continuous improvement of the service desk team's capabilities
- Interviewed job candidates and make recommendations to Human Resources for store positions
- Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement
- Balanced cash drawers and safe counts
- Received monies and entered invoices for store services and purchases
- Prepared monthly departmental and store financial reports.
Resolution Expeditor (call center)
Home Depot
02.2015 - 02.2018
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Trained new expeditors according to company policies and standards.
- Worked with customers and department heads to facilitate the flow of materials to and from job sites and departments.
- Collaborated with cross-functional teams to develop solutions that expedited the resolution of complex cases.
Education
Bachelor of Science - Criminal Justice, Crime and Justice
Georgia State University
Atlanta, GASkills
- Filing systems
- Document preparation
- Data Entry
- Policy enforcement
- Legal terminology
- Cash handling
- Basic ledger maintenance/Quick Books
- Budget monitoring
- Bookkeeping
- Report generation
Timeline
Deputy Clerk III
Dekalb County Juvenile Court
07.2022 - Current
Deputy Clerk I/Deputy Clerk II
Henry County State/Magistrate Court
05.2021 - 07.2022
Customer Service Desk Supervisor (key carrier)
Home Depot
02.2018 - 05.2021
Resolution Expeditor (call center)
Home Depot
02.2015 - 02.2018
Bachelor of Science - Criminal Justice, Crime and Justice
Georgia State University
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