Summary
Overview
Work History
Education
Personal Information
References
Timeline
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Carolyn Lee

Tucson/Vail,AZ

Summary

Attentive and adaptable receptionist with a strong work ethic and positive demeanor. Experienced in call management, scheduling, and administrative support. Highly organized, proactive, and skilled in problem-solving and building client relationships. Committed to team success and delivering positive results.

Overview

14
14
years of professional experience

Work History

Receptionist

Movement Company LLC - FitZona
Tucson, AZ
01.2022 - Current
  • Managed front desk operations, check-ins/outs, and maintained accurate member records.
  • Built rapport with members through friendly service and facility tours for potential clients.
  • Scheduled equipment maintenance and ensured safety regulations on the gym floor.
  • Promoted group fitness classes, and assisted with special events to boost engagement.
  • Handled member concerns professionally while maintaining cleanliness in all areas.

Assistant Office Manager

NORTH CANYON CARE CENTER
Bountiful, UT
01.2019 - 01.2020
  • Ensured compliance with state and federal patient care and safety regulations.
  • Addressed and resolved family concerns regarding resident care.
  • Managed office communications, including calls, emails, mail, and courier services.
  • Maintained organized records, correspondence, and employee documentation.
  • Processed payroll and assisted with recruiting, onboarding, and training staff.
  • Coordinated office operations, supply inventory, and daily administrative tasks.
  • Organized team-building activities to foster a positive work environment.

Receptionist

QUAIL POINT VETERINARY HOSPITAL
Clinton, UT
01.2018 - 01.2019
  • Scheduled appointments to optimize patient satisfaction, provider time, and room utilization.
  • Greeted patients, assisted with paperwork, and maintained accurate records.
  • Supported medical staff in preparing for appointments and procedures.
  • Provided compassionate communication while ensuring patient confidentiality.
  • Processed payments accurately across multiple payment methods.
  • Handled multiple tasks efficiently while maintaining accuracy.
  • Kept the waiting area clean and organized.

Assistant Manager

CRAZY 8
Valdosta, GA
01.2014 - 01.2015
  • Led and mentored staff, delegating tasks and ensuring company policies were followed.
  • Engaged customers to determine needs, boost sales, and enhance satisfaction.
  • Monitored inventory, maintained stock levels, and ensured a clean, organized store.
  • Managed opening/closing duties and analyzed sales reports to track performance.

Customer Service Representative

OAKLEY, INC
Foothill Ranch, CA
01.2011 - 01.2013
  • Handled escalated complaints with professionalism by maintaining a calm, friendly demeanor.
  • Maintained accurate customer data while ensuring quality control to maximize revenue.
  • Continuously improved product knowledge to enhance service, and meet sales goals.
  • Worked with sales teams to manage inventory, and resolve product issues efficiently.

Education

Associate of Arts (AA) - Visual Communications

Fashion Institute of Design & Merchandising
Los Angeles
01.2009

Personal Information

Managing a household and three kids for 10 years demanded patience, adaptability, and resilience. I mastered multitasking under pressure, conflict resolution, and organization in a fast-paced environment—sharpening leadership, problem-solving, and communication skills that align perfectly with customer service

References

References available upon request.

Timeline

Receptionist

Movement Company LLC - FitZona
01.2022 - Current

Assistant Office Manager

NORTH CANYON CARE CENTER
01.2019 - 01.2020

Receptionist

QUAIL POINT VETERINARY HOSPITAL
01.2018 - 01.2019

Assistant Manager

CRAZY 8
01.2014 - 01.2015

Customer Service Representative

OAKLEY, INC
01.2011 - 01.2013

Associate of Arts (AA) - Visual Communications

Fashion Institute of Design & Merchandising

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Carolyn Lee