Carolyn Lewis
Poughkeepsie,NY
Summary
Passionate,Dedicated, and hardworking Store Supervisor with 10 years of Customer Service experience. Hardworking employee with strong communication, problem solving,and time management abilities devoted to giving every customer a positive and memorable experience every time. I have a great desire to take on new challenges and learn new things. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
25
25
years of professional experience
Work History
Store Supervisor
TD Bank
Poughkeepsie, NY
02.2023 - Current
- Prepare teller schedules and review branch schedule for accuracy and store needs.
- Assign tasks to staff according to workload requirements.
- Perform regular audits to verify that policies are being followed correctly.
- Review employee performance evaluations regularly in order to identify areas needing improvement.
- Implement corrective actions to improve employee performance and discourage inappropriate behavior.
- Increase sales by optimizing in-store promotional strategies.
- Resolve customer inquires and complaints providing prompt solutions ensuring positive brand image and long term customer relationships.
- Order and monitor store supplies staying within target budget.
- Weekly coaching and skill builders to help identify skill gaps needed to improve overall productivity and sales goals.
- Coordinate short but valuable morning huddles.
- Supervising daily operations of a bank branch, including customer service, cash handling, and account opening activities.
- Ensuring compliance with banking regulations and policies.
- Assisting in onboarding new employees and conducting training sessions for the region.
Customer Service Representative
TD Bank
Poughkeepsie, NY
12.2018 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls while providing exceptional customer service by meeting and exceeding customer needs and expectations.
- Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast paced environment.
- Strengthen, develop, provide financial consulting, and also assess customers long term financial goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
Teller Manager
TD Bank
Poughkeepsie, NY
10.2008 - 12.2018
- Ensured adherence to bank policies and procedures by all tellers.
- Provided guidance to tellers on resolving customer inquiries or complaints in a timely manner.
- Created reports detailing transactions, deposits, withdrawals, and other banking activities for management review.
- Maintained relationships with customers through ongoing communication about products and services available.
- Managed teller staff schedules while ensuring adequate coverage at all times.
- Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
- Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
- Reviewed and approved transactions above limits and authority levels of teller staff.
Customer Service /Head Teller
Chase Bank
White Plains, NY
01.1999 - 09.2007
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
Customer Service Title Deptartment Representative
Chrysler Financial
Tarrytown, NY
- Provided customer service by answering product and service related questions.
- Processed customer orders and collected payment information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY06-1993
Some College (No Degree) - Medical Billing And Coding
Ridley-Lowell Business And Technical Institute - Poughkeepsie
Poughkeepsie, NYSome College (No Degree) - Business Administration/Accounting
Dutchess Community College
Poughkeepsie, NYSkills
- Team Building and Leadership
- Customer Service
- Conflict Resolution
- Efficient
- Friendly and Positive
- Fast learner to new software
- Organizational skills and ability to multitask in a fast paced environment
- Great communication skills (listen first talk second)
- Dedicated
- Strong work ethics
- Excellent written and verbal communication skills
Hobbies
- Enjoy meeting and talking to people
- Volunteer at The Revolving Door Non-For- Profit Organization
- Couponing
References
Veronica Hanley
(845)240-3112
Kristina Hosch
Krislen Management
(646)430-1754
Pamela Shannon
(845)452-3227
Timeline
Store Supervisor
TD Bank
02.2023 - Current
Customer Service Representative
TD Bank
12.2018 - 02.2023
Teller Manager
TD Bank
10.2008 - 12.2018
Customer Service /Head Teller
Chase Bank
01.1999 - 09.2007
Customer Service Title Deptartment Representative
Chrysler Financial
High School Diploma -
Poughkeepsie High School
Some College (No Degree) - Medical Billing And Coding
Ridley-Lowell Business And Technical Institute - Poughkeepsie
Some College (No Degree) - Business Administration/Accounting
Dutchess Community College
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