Carolyn Lewis
Humble,TX
Summary
Proven Office Manager with a track record of enhancing efficiency and client satisfaction at Sywell Financial Services. Expert in office administration and payroll management, with a knack for fostering strong client relationships through exceptional service. Skilled in account reconciliation and adept at maintaining confidentiality, significantly improving operational outcomes. Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 20 years of experience with specialized skill in business startup and growth. Technologically-savvy with the proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.
Overview
12
12
years of professional experience
Work History
Administrative Office Manager
Sywell Financial Services
02.2016 - 02.2024
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Office Manager
LA Delivery Service
08.2012 - 01.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
Associate of Arts - Business Administration And Management
Bakersfield City College
Bakersfield, CA05.2005
Skills
- Scheduling and calendar management
- Office Administration
- Training and coaching
- Account Reconciliation
- Credit and collections
- Office Management
- Payroll Management
Timeline
Administrative Office Manager
Sywell Financial Services
02.2016 - 02.2024
Office Manager
LA Delivery Service
08.2012 - 01.2016
Associate of Arts - Business Administration And Management
Bakersfield City College
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