Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolyn Maher

Burlington,United States

Summary

Compassionate Certified Nursing Assistant with 30 years of experience, Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Burlington Health and Rehabilitation Center
BURLINGTON, WI
01.2019 - Current
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Transported patients to treatment units, using wheelchair or strher.

Certified Nursing Assistant

Lakeland Health Care Center
Elkhorn, WI
02.2018 - 01.2019
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Certified Nursing Assistant 2

Veterans Home Union Grove
Union Grove, WI
07.2014 - 01.2019
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Health Services Assistant

Lambs Farm Holiday Lights Gift & Craft Fair
Libertyville , IL
05.2003 - 04.2010
  • Scheduled patient appointments and maintained an accurate appointment calendar.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Answered incoming calls from patients regarding their appointments or inquiries about services offered at the clinic.
  • Ensured that laboratory results were received in a timely manner and reported back to physicians promptly.
  • Administered medications and educated patients and families on correct at-home administration.
  • Created and maintained facility documents and records with sensitive data.
  • Worked closely with professionals on activity coordination to enable planning processes to meet projected outcomes.
  • Inventoried medical supplies regularly to ensure adequate stock levels were available at all times.
  • Collected specimens from patients for laboratory testing purposes.
  • Provided education to patients on preventive care measures such as hand washing techniques or proper nutrition habits.
  • Performed clerical duties such as filing documents, photocopying forms, faxing records, ordering office supplies and managing inventory levels.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Mundelein High School
Mundelein IL
06-1986

Skills

  • HIPAA compliance
  • Patient relations
  • Appointment coordination
  • Appointment scheduling
  • Patient confidentiality
  • Strong organization
  • Schedule management
  • Patient scheduling
  • File preparation
  • Compassionate communication
  • Time management
  • Problem-solving
  • Active listening
  • Emergency response
  • Infection control practices
  • Patient advocacy
  • Complex Problem-solving
  • Multitasking and organization

Certification

  • Current CNA License Number 342324

Timeline

Certified Nursing Assistant

Burlington Health and Rehabilitation Center
01.2019 - Current

Certified Nursing Assistant

Lakeland Health Care Center
02.2018 - 01.2019

Certified Nursing Assistant 2

Veterans Home Union Grove
07.2014 - 01.2019

Health Services Assistant

Lambs Farm Holiday Lights Gift & Craft Fair
05.2003 - 04.2010

High School Diploma -

Mundelein High School

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Carolyn Maher