Carolyn Malluck

• Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Imaged and scanned patient and registration documentation into electronic patient record via cerner.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.

I offered simple, clear explanations to help clients and families understand hospital policies and procedures.