Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolyn Mannato

Schenectady,NY

Summary

Dedicated medical professional, skilled with clerical and clinical patient support. Strong ability to communicate clearly and effectively to patients and staff.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Case Manager

Platinum Community Care
07.2023 - 09.2025
  • Managed approximately 30 incoming calls, emails and faxes per day
  • I made sure that the asylum seekers get their application, also for their TPS, their work authorization, applied for social security card
  • I provided them with meals
  • I made sure that they had enough clothing, also scheduled medical and dental appointments for them
  • Set them set up with health insurance
  • Intakes, assessments
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Business Office Coordinator

Brookdale Senior Living Facility
11.2021 - 09.2022
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Completed bi-weekly payroll for 55 employees
  • Improved office operations by automating client correspondence, record tracking and data communications, sales, tours of building
  • Mentored office employees on proper administrative procedures and how to use programs such as LMS, OSHA and keeping operations consistent and efficient for maximum performance
  • Manager to 3 administrative team members of my own and also 55 when oncall for weekend manager on duty and provided constructive feedback, resulting in higher morale and increased employee retention
  • Orientation, Onboarding and background checks
  • I9s, HIPPA, LMS training, FMLA, Disability paperwork and Covid relief pay
  • In charge of stand up when Executive Director out of office
  • Rent rolls, Move ins/Move outs
  • Resident Agreement Contracts
  • I did the agenda and held staff meetings for ALL employees as well as my own staff
  • I added ALL employee schedules in computer, updated and made any changes EX: New hires or terminations
  • Provided backup to front desk to step in to assist with various tasks when short staffed/absent or at lunch
  • Developed correspondence letters, memos, and emails
  • Maintained employee files - who was due for physicals, renewal for CPR certificates, etc
  • Recruiting and interviewed potential candidates

Executive Administrative Assistant/EEG Technician

Neurological Associates Of Albany
08.2018 - 12.2019
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings
  • Responded to emails and other correspondence to facilitate communication and enhance business processes on research for Alzheimer's
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Handled all scheduling for all employees calendar and prepared meeting agenda and materials
  • Prepared presentations, materials and documentation for use by the doctor in meetings and engagements
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Analyzed waveforms and electrical circuits with signal averaging equipment
  • Presented clinical documentation noting acute abnormalities for physician interpretation
  • Managed medical emergencies alerting physicians of ictal and inter-ictal electrographic patterns
  • Troubleshot calibration and instrument settings to prevent errors within standard procedure guidelines
  • Evaluated clinical response and mental status of patient during testing procedure
  • Maintained cleanliness of procedure area to meet infection control policies
  • Provided preparation techniques to patient for procedure readiness
  • Stocked supplies to maintain functional space for safe procedure delivery
  • Applied electrodes on predetermined areas and monitored patient performance
  • Optimized machinery and obtained consistent, accurate results through proper equipment calibration
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Documented observations and baseline measurements in medical records
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results
  • Answered multi phone line
  • Coordinated front office duties, including customer service, patient scheduling and billing
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Improved timely payment of bills by developing flexible payment plans for patients
  • Checked patient data including insurance, demographic and health history to ensure all information was current
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Authorizations, scheduled tests, electronically filled prescriptions
  • Scheduled appointments for doctor visits and procedures using desktop calendar software
  • Obtained payments from patients and scanned identification and insurance cards
  • Completed skilled administrative work to support all office staff and operational requirements
  • Supervised when COO was out of the office

Medical Secretary

Schenectady Regional Orthopedic Associates
11.1999 - 02.2014
  • Filing, faxing and filled out various disability forms, FMLA, etc
  • Scheduled surgeries, tests, IME's, appointments for patients as well as any meetings or appointments for the doctors
  • Put the doctors monthly schedule in computer, phone and in an appointment book
  • Billed surgeries and fractures to Ins
  • Companies with proper ICD and CPT coding
  • Obtaining W/C authorizations
  • Transcription
  • Opened and distributing mail
  • Processed medical record requests
  • Covered other secretaries
  • Check in/Check out
  • Trained all new secretary employees

Education

Certificate - Medical/Dental Clinical/Clerical Assisting

Penn Foster Career School
Scranton, PA

High School Diploma -

Scotia Glenville High School
Scotia, NY

Skills

  • Reliable
  • Medical terminology
  • Dedicated team player
  • Outpatient/Inpatient Coding
  • Excellent verbal and written communication
  • Customer Service
  • Extensive anatomy/physiology knowledge
  • Administrative Management
  • Payment Collection
  • New Hire Orientation
  • Human Resources
  • Billing and Invoicing
  • Adept multi tasker
  • Interpreting instruction
  • Pleasant, composed and professional
  • CNA Background
  • Excellent problem solver/resourceful
  • Talent in obtaining/charting vital signs
  • Strong work ethic
  • Rooming patients
  • Medication knowledge
  • Employee Timesheet Processing
  • Coaching and Training
  • Outlook
  • Sorian
  • Medent
  • Excel
  • MS Word
  • Workday
  • Complete Payroll system
  • Recruiting
  • Interviewing
  • Supervising experience
  • EHR systems
  • HRIS
  • Team management
  • Employee relations
  • Leadership
  • Analysis skills
  • Conflict management
  • First aid
  • Medical coding

Certification

  • CNA
  • CPR Certification
  • Professional In Human Resources

Timeline

Case Manager

Platinum Community Care
07.2023 - 09.2025

Business Office Coordinator

Brookdale Senior Living Facility
11.2021 - 09.2022

Executive Administrative Assistant/EEG Technician

Neurological Associates Of Albany
08.2018 - 12.2019

Medical Secretary

Schenectady Regional Orthopedic Associates
11.1999 - 02.2014

Certificate - Medical/Dental Clinical/Clerical Assisting

Penn Foster Career School

High School Diploma -

Scotia Glenville High School

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Carolyn Mannato