Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Marden

Ft Walton Beach,FL

Summary

Diligent Property Manager with over 20 years of experience. Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excels in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

23
23
years of professional experience

Work History

General Manager

Vacasa,LLC
06.2023 - Current
  • Manages all aspects of daily property operations including budgeting, staffing, scheduling, inventory control, and customer service
  • Coordinates training activities for employees to ensure compliance with company policies and procedures. Ensuring all training and tickets are completed and in compliance
  • Conducts/attends regular meetings with management teams to review progress against established objectives.
  • Implements employee recognition programs to motivate staff members towards achieving organizational goals.
  • Establishes and maintains effective communication with staff members to ensure efficient operations and maintaining clan well cared for properties.
  • Assists and conducts the recruitment process by interviewing potential candidates for open positions.
  • Creates a positive work environment by developing team building activities that encourages collaboration among departments.
  • Administers employee discipline through verbal and written warnings.
  • Supervises employees through planning, assignments, and direction.
  • Builds and maintains loyal, long-term customer relationships through effective property management.
  • Manages an efficient, high quality ,effective and high producing team.
  • Works closely with Business Development to ensure smooth transitions during onboarding
  • Support my team in anything they need ie escalated calls, homeowners concerns, and cross coverage
  • Travel and inspect owner arrivals as well as guests arrivals to ensure a high quality standard is being maintained

Assistant General Manager

Vacasa LLC
Fort Walton Beach, FL
10.2005 - 06.2023
  • Motivates and leads team members to work together to achieve targets and goals as needed.
  • Consistently Increasing revenue for 300 owners/properties by improving staff knowledge of optimal procedures and adjusting individual accounts as needed
  • Collaborate with the General Manager to develop specialized projects, events and promotions.
  • Supervise critical tasks, including budget implementations, employee reviews, training and scheduling for projects and home owner association meetings and annual events
  • Apply coverage needs and individual employee strengths to produce effective team schedules. Currently overseeing five front desks, and assisting with housekeeping and maintenance departments.
  • Track comment card data and feedback reviews, logging information to identify marketing trends, needs for improvement and guest satisfaction.
  • Oversee and manage maintenance and renovations for owners, including billing and property inspections
  • Negotiating with vendors and suppliers to reduce cost on various projects
  • Oversaw budgeting process for 120 assigned properties while running the long term department for nine years.
  • Manage all day-to-day activities involving tenants, subcontractors and property management.
  • Inspect properties regularly to identify deficiencies and schedule repairs.

Property Manager

American Eagle
Fort Leonard Wood, MO
01.2002 - 08.2005
  • Fully abstracted all leases and entered all pertinent information into management system.
  • Conducted inventories of and delivered building supplies.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Acted as liaison between construction manager of the government and military personnel during build-out phase of base housing
  • Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for construction crew

Education

Master of Arts -

U Of A
Tucson Arizona
1996

Skills

  • Team Building
  • Leadership
  • Operations background
  • Business Development

Timeline

General Manager

Vacasa,LLC
06.2023 - Current

Assistant General Manager

Vacasa LLC
10.2005 - 06.2023

Property Manager

American Eagle
01.2002 - 08.2005

Master of Arts -

U Of A

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Carolyn Marden