Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Carolyn Martinez

Alexandria,VA

Summary

- Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with drive-thru field knowledge and dedication to going beyond to properly complete tasks.

- Attentive Childcare Volunteer with extensive experience supervising, assisting and caring for children of various ages. Committed to promoting child learning through active and enjoyable activities. Strong organizer keeps childcare areas clean and safe to prevent accidents, injuries and lost items.

- Organized Crew Trainer with 2 years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.

- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Receptionist

Mercedes Benz of Tysons Corner
10.2023 - Current
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Crew Trainer

McDonald's Restaurant
06.2019 - 10.2023
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Assisted customers with product, promotion and policy information.
  • Checked out customers by processing payments and bagging items.
  • Totaled bills, accepted payments and returned change.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Explained goals and expectations required of trainees.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.

Local Leader

Casa Chirilagua
03.2022 - 06.2022
  • Was a 3rd grade after school program teacher that helped kids with homework and gave extra practice work based off school curriculum
  • Faith based nonprofit organization that implemented bible study for all elementary school students
  • Helped prepare kids for their SOL’s at the end of the year with a curriculum of the entire school year
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.

Education

Forensic Science -

George Mason University
Fairfax, VA

Associate of Science -

Northern Virginia Community College
Annandale, VA

High School Diploma -

T.C. Williams High School
Alexandria, VA
06.2021

Skills

  • Customer Service
  • Clear Communication
  • Relationship Building
  • Child Supervision
  • Coordination and Teamwork
  • Time Management
  • Communication and Cooperation
  • Problem Solving
  • Bilingual
  • Active Listener
  • Punctual
  • Strong Computer Skills
  • Teamwork Oriented
  • Dependable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Mercedes Benz of Tysons Corner
10.2023 - Current

Local Leader

Casa Chirilagua
03.2022 - 06.2022

Crew Trainer

McDonald's Restaurant
06.2019 - 10.2023

High School Diploma -

T.C. Williams High School

Forensic Science -

George Mason University

Associate of Science -

Northern Virginia Community College
Carolyn Martinez