Summary
Overview
Work History
Education
Skills
Professional Organizations
Licensures Certifications
Timeline
Generic
Carolyn Masengale

Carolyn Masengale

Zionsville

Summary

Respected healthcare professional and faculty member with a proven track record in academic program development, student recruitment, and faculty retention initiatives.

I am a results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions. Strong problem-solving abilities and a proven track record of fostering supportive relationships with students and team members.

Overview

30
30
years of professional experience

Work History

Director Public Sector

Alvarez and Marsal
12.2024 - Current
  • Clinical Care Consulting at hospitals and healthcare systems for short-term work–to improvement assessments and implementation support for executive and departmental nursing leadership.

Adjunct Faculty DNP Program

Chaminade University
07.2021 - Current
  • Faculty
  • Program development
  • CCNE accreditation
  • Develop and manage course materials, assessments, and syllabi
  • Provide academic advisement and mentoring to students

Director In-Patient Services

Schneck Medical Center
05.2024 - 12.2024
  • Responsible for leadership of In-patient units, House Supervision, Bed Control, Case Management, Utilization Review, Social Work, Translation Services.
  • Lead hospital wide initiatives for Meditech Expanse conversion, Virtual RN Project, RN recruitment project with traveler conversion, One Call admission process, Remodel and opening playbook for med/surg/peds unit, Fall Reduction project, Hourly rounding project, HAPI prevention Skin Champion Team, Policy alignment initiative, Diversion detection/ prevention program, EMR host conversion (Meditech Expanse).
  • Create an environment in which nurses are able to perform their jobs effectively by providing oversight and direction in establishing and maintaining a system for developing, reviewing, approving and disseminating standards of clinical practice, quality, education, and clinical operations.
  • Ensure patient services are in compliance with nursing care standards as well as state and federal regulations.
  • Developing and revising nursing policies and procedures.
  • Develop and enhance the nurse recruitment, retention, education and quality assurance programs.
  • Direct clinical and administrative operations; oversee development and implementation of plans, and operation of the inpatient units.
  • Provide oversight and direction to assure nurses provide safe, quality, evidenced-based care.
  • Administrative direction to Nursing Leadership supporting Magnet redesignation, shared governance, priority-setting, decision-making, and professional development.
  • Assure effective communication and coordination of initiatives among various councils.
  • Direct the preparation of budgets for assigned areas; ensure proper allocation of financial resources; monitor department budgets and daily staffing.
  • Lead change for the development of new practices, nursing units, care delivery.
  • Resolve problems involving grievances and discipline; advise and guide the Nursing Leadership team in administrative and personnel matters.
  • Participate in leadership activities such as committees, professional organizations.
  • Ensure that department/staff meet the Joint Commission, ACHA, and other regulatory/licensure requirements.
  • Investigate complaints regarding patient care and nursing personnel in nursing services.

System District Director In-Patient Wound Care teams and Out Patient Specialty Clinics

Palomar Health
09.2020 - 11.2023
  • Responsible for all operations, physician contracting, and strategic business development for area service lines.
  • Quality, regulatory, and patient safety, patient satisfaction, staff satisfaction.
  • Reduced Hospital Acquired Pressure Injury rates to 0.04%.
  • Patient satisfaction scores for FY23 tracking to 98%.
  • Staff satisfaction scores for FY23 = 98 - 100% with Zero turnover in 3 years.
  • Successful TJC survey & General Acute Care Hospital Relicensing Survey (GACH) with zero findings in areas of responsibility.
  • Technology EMR and medical technology/device selection, implementation, integration, and adoption.
  • Successful design, build, and implementation for host conversion to Cerner FY23.
  • Successful adoption through change management for new EMR.
  • Nursing Informatics certification (scheduled for completion 2023).
  • Business performance Meet or exceed all performance metrics including patient satisfaction, quality improvement, finance, and delivery system performance.
  • Successful on time and on budget design, build, license, and move out for two new clinics FY23.
  • Dyad partner with Medical Directors to drive quality and ensure provider satisfaction.
  • Improving access to care through identifying and addressing social determinants of health barriers.
  • Leveraging national and regional data, creating business strategies for Acute and Ambulatory Care to support the healthcare community we serve.
  • Developed key performance metrics, patient satisfaction, quality improvement, finance, and delivery system performance.
  • Accountable to oversee operations throughout the patient journey through the continuum.
  • Improved HCAHPS scores through Patient Family Advisory Group initiatives.
  • Lead for The Joint Commission survey preparedness (2023 survey).

Senior National Manager

iRhythm
06.2019 - 05.2020
  • Clinical manager, national team.
  • Lead teams of consultants for system process improvement initiatives.
  • Improved access through the rapid design and implementation of a Telehealth playbook during COVID-19.
  • Designed operational improvement workflow projects for clinical quality operations.

National Manager

CareFusion Enterprise Solutions Technology
05.2018 - 06.2019
  • Clinical manager, national team.
  • Lead teams of clinical and technical consultants, and project managers for large health care systems' process improvement initiatives, including Pharmacy and Nursing medication quality and safety management, and delivery processes.
  • Developed and managed budgets for large projects.

Clinical Associate Faculty

Indiana University
08.2017 - 05.2018
  • Doctor of Nursing Practice Executive Leadership & MSN System Leadership Faculty.
  • Health Policy, Population Health, Leadership, Quality.

Director of Adult Services, Clinical Education & Informatics (interim)

Kaiser Permanente South San Francisco
09.2016 - 03.2017
  • Led clinical informatics and clinical practice educator teams to improve interoperability and adoption.
  • Led clinical teams on the Joint Commission Accreditation survey 10/2016 with zero findings.
  • Worked closely with CNE and Physician Leadership to design and evaluate processes improvements.
  • Provided operational and clinical leadership for Adult In-Patient Services.
  • Collaborated with Physician Leadership and regional peers to create, communicate, and execute a clear vision and strategy to meet organizational goals.
  • Managed professional staff including Nurse Managers, Assistant Nurse Managers, Respiratory Care Managers, and Nurse Educator Managers to implement innovative change in all services and improve Patient Care Services Care Experience including Quality, Risk, and Safety initiatives.
  • Developed and drove change within a matrixed, system-wide organization, leveraging technology and processes to improve quality, efficiency, safety, and customer satisfaction.

Director of Masters Nursing Programs (Administration & Informatics)

United States University College of Nursing
07.2014 - 08.2016
  • Responsible for strategic business development for Master's Nursing Administration Programs.
  • Designed, developed, implemented, and achieved accreditation of Master's of Nursing Administration Programs with a specialty focus on Technology, Informatics, and Telehealth Certificate Program.

Global Director Customer Advocacy

CareFusion
02.2013 - 04.2015
  • Partnered with CNE and DOP for National and International Pyxis accounts for critical medication delivery and automation issues.
  • Led teams of Clinical and Technical Consultants, Data Analysts to ensure the customer experience, quality, and regulatory processes as well as drive business priorities.
  • Responsible for the successful coordination of resources for system-wide product implementation.

Executive Advisor

Care Logistics
11.2011 - 02.2013
  • Lead Clinical Consultant teams and Process improvement projects utilizing Lean and Six Sigma methodologies to streamline patient throughput and decrease patient length of stay.
  • Reduce patient length of stay through the design, implementation and measurement of quality initiatives through Care.
  • Work directly with healthcare organization’s senior leadership team to identify and drive the strategic operating plan through organizational transformation to improve patient throughput and clinical quality outcomes.
  • Lead clinical and technical teams during hospital assessment; design, implementation and adoption of the Care Logistics Case Management technical solutions and processes.
  • Identifies and manage risks and change-related issues that arise during the project.
  • Served as the clinical expert and operational lead for the project.

National Manager Product Implementation

CareFusion
11.2007 - 11.2011
  • Responsible project implementation teams including Project Managers, Clinical Consultants, Data Analysts, and System Integration Engineers.
  • Responsible for strategic business development for area service lines.
  • Led national multi-disciplinary teams of Project Managers, Clinical and Technical Consultants and System Integration Engineers in matrixed environment to ensure on time and on budget implementation of medical technology while ensuring key stakeholder satisfaction.

Director of Clinical Services (CNO responsibilities)

Select Specialty Hospital
01.2007 - 11.2007
  • Company Overview: (Hospital location consolidated)
  • Provided operational and clinical leadership for Adult In-Patient Services.
  • Managed professional staff including Case Management, Nursing, Quality/ Regulatory, Respiratory Therapy, Physical Therapy, Speech Therapy, Occupational Therapy, Materials Management, and ancillary services.
  • Developed Capital budget and maintained operating budgets.
  • (Hospital location consolidated)

CVCC/ ICU RN and Charge RN

Methodist Hospital (Indiana University Health)
03.2004 - 01.2007
  • ICU RN

System Manager

St Francis Hospital
03.2002 - 03.2004
  • Manager of Nursing Professional Practice, Policy, and Procedures.

CVCC/ ICU RN

Methodist Hospital
05.1995 - 03.2002
  • ICU RN

Education

Doctor of Nursing Practice - Executive Leadership

University of San Francisco
San Francisco, CA
12-2012

Master of Science - Nursing Administration

Indiana University
Indianapolis, IN
12-2006

Associate of Science - Nursing

Indiana University
Indianapolis, IN
05-1995

Skills

  • Clinical care consulting
  • Project management
  • Regulatory compliance
  • Budget management
  • Quality improvement
  • Data analysis
  • Change management
  • Patient satisfaction
  • Staff recruitment
  • Interdisciplinary collaboration
  • Mentoring students
  • Operational leadership
  • Healthcare technology
  • Clinical informatics
  • Team building
  • Quality assurance
  • Project planning
  • Collaboration

Professional Organizations

  • Julian Center Board of Directors, 2010-2013
  • Horizon House Executive Board of Directors, 2015-2019
  • Healthcare Information and Management Systems Society (HIMSS), 2020-2023
  • Nursing Informatics Work Group, 2020-2023
  • American College of Healthcare Executives (ACHE), 2020-Present
  • American Organization of Nurse Executives (AONE), 2006-Present

Licensures Certifications

  • California Registered Nurse License, 95026752
  • Indiana Registered Nurse License, 28128718A
  • Hawaii Registered Nurse License, RN-101901
  • Nurse Executive Advanced Board-Certified, NEA-BC, 2012-Present

Timeline

Director Public Sector

Alvarez and Marsal
12.2024 - Current

Director In-Patient Services

Schneck Medical Center
05.2024 - 12.2024

Adjunct Faculty DNP Program

Chaminade University
07.2021 - Current

System District Director In-Patient Wound Care teams and Out Patient Specialty Clinics

Palomar Health
09.2020 - 11.2023

Senior National Manager

iRhythm
06.2019 - 05.2020

National Manager

CareFusion Enterprise Solutions Technology
05.2018 - 06.2019

Clinical Associate Faculty

Indiana University
08.2017 - 05.2018

Director of Adult Services, Clinical Education & Informatics (interim)

Kaiser Permanente South San Francisco
09.2016 - 03.2017

Director of Masters Nursing Programs (Administration & Informatics)

United States University College of Nursing
07.2014 - 08.2016

Global Director Customer Advocacy

CareFusion
02.2013 - 04.2015

Executive Advisor

Care Logistics
11.2011 - 02.2013

National Manager Product Implementation

CareFusion
11.2007 - 11.2011

Director of Clinical Services (CNO responsibilities)

Select Specialty Hospital
01.2007 - 11.2007

CVCC/ ICU RN and Charge RN

Methodist Hospital (Indiana University Health)
03.2004 - 01.2007

System Manager

St Francis Hospital
03.2002 - 03.2004

CVCC/ ICU RN

Methodist Hospital
05.1995 - 03.2002

Doctor of Nursing Practice - Executive Leadership

University of San Francisco

Master of Science - Nursing Administration

Indiana University

Associate of Science - Nursing

Indiana University

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Carolyn Masengale