Hi, I’m
Carolyn McGee
Peer - Support Specialist
Kenai,AK
Summary
Committed and hardworking Fisheries Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest Fisheries cashier with solid background in Customer Service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in a fast paced environment. Reliable fisheries cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs.
Overview
21
years of professional experience
Work History
City Of Kenai
Fishery Cashier
07.2021 - 07.2021
Job overview
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
Jean E. McGee
In - Home Care Provider
05.2017 - 04.2021
Job overview
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with self-administered medications.
- Monitored progress and documented patient health status changes to keep care team updated.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Developed rapport to create safe and trusting environment for care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Administered medication as directed by physician.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed individual care plans for clients based on specific needs.
Safeway Inc.
Grocery Checker
05.2000 - 09.2000
Job overview
- Responded promptly to requests for assistance, spills and customer inquiries.
- Retrieved items for customers and verified prices.
- Checked personal identifications during alcohol and tobacco sales.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Operated cash register to accurately process and record customer payments.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Arts from Psychology
12.2024
University Overview
- Honoree of National Association of Leadership and Success
- Honor Roll Fall 2022
- Winter 2023
- Dean's List Fall 2022
- Honor Roll June of 2022
- Thru present
- Relevant Coursework: Emotional Intelligence (EI)
- Ethics - CITI Training
- Self - Care
- Psychology
- Career Connections
- Social Justice
- Empathy
- Inclusion
- Racial Disparities
- 3.88 Cumulative GPA
- Fall 2022 Winter 2023 4.00 GPA
Alaska Behavioral Health
Peer - Support Certificate from Peer - Support
10.2021
University Overview
- Awarded Peer - Support Specialist Certificate
Noble Adult EducationBerwick, ME
Certified Nurses Aid Certificate from Nurses Aid Training
06.1994
Massasoit Community CollegeBrockton, MA
GED
05.1985
Skills
- Product and Service Sales
- Cash Management
- Till Counting
- Cleaning and Sanitizing
- Guest Inquiries
- Cash Register Systems
- Credit and Cash Transactions
Timeline
Fishery Cashier
City Of Kenai
07.2021 - 07.2021
In - Home Care Provider
Jean E. McGee
05.2017 - 04.2021
Grocery Checker
Safeway Inc.
05.2000 - 09.2000
Southern New Hampshire University
Bachelor of Arts from Psychology
Alaska Behavioral Health
Peer - Support Certificate from Peer - Support
Noble Adult Education
Certified Nurses Aid Certificate from Nurses Aid Training
Massasoit Community College
GED
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