Summary
Overview
Work History
Skills
Timeline
Generic

Carolyn Mckee

Queens,NY

Summary

Proven Retail Selling Specialist at Macy's, I excel in leveraging exceptional customer service and merchandising knowledge to drive sales and build lasting relationships. Adept at teamwork and collaboration, I consistently exceeded sales goals, contributing to team success. My ability to multitask and solve problems enhances customer satisfaction and loyalty, marking significant achievements in a competitive retail environment. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

26
26
years of professional experience

Work History

Sales Associate/Merchandising

Macy's
04.2022 - 01.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Retail Selling Specialist

Macy's
11.1998 - 06.2020
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Achieved top-selling specialist status through consistent demonstration of exceptional customer service skills.
  • Developed loyal client base by building strong relationships with repeat customers.
  • Worked closely with visual merchandisers to create eye-catching displays that drove foot traffic into the store.
  • Contributed to the successful launch of new product lines by executing strategic merchandising plans.
  • Consistently met or exceeded individual sales goals while contributing positively towards overall team performance metrics.
  • Served as a brand ambassador, representing the company positively both in-store and at off-site events.
  • Participated in regular training sessions to stay current on industry trends and new product offerings.

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Relationship Building
  • Cash Handling
  • Flexible Schedule
  • Stocking and Receiving
  • Customer Needs Assessment
  • Merchandising knowledge
  • Order Processing
  • Merchandise Display
  • Product Recommendations
  • Sales trends

Timeline

Sales Associate/Merchandising

Macy's
04.2022 - 01.2025

Retail Selling Specialist

Macy's
11.1998 - 06.2020
Carolyn Mckee