Carolyn M. McKibbin
Niles,MI
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Partnership Specialist/Oncology Business Operations Specialist
Natera
02.2022 - Current
- effectively influenced the development of an SOP to prevent order defaults,
- streamlined communication with vendors through JIRA automation,
- significantly reduced case review times,
- improved the efficiency of vendor relationships, and facilitated collaboration across various teams to ensure timely delivery of test results.
- excel in de-escalating situations, identifying and addressing delays, and adept at implementing process improvements,
- maintains financial accuracy and work closely with leadership for case management,
- contribute to enhanced customer service, internal cost reductions, and overall operational effectiveness.
Instructional Leadership Coach/Adjunct Faculty
University of Notre Dame
09.2023 - 01.2024
- oversaw undergrad tutor and tutee interactions,
- fostered relationships within the tutoring community,
- Educated and developed tutors, ensuring resource availability,
- collaborated with stakeholders, created individualized learning plans, and managed program logistics. The ideal candidate will have leadership and management skills, experience in education,
- excellent communication, adeptness at working with diverse groups,
- managed program evaluation and contributed to strategic planning.Supervise and coach a team of college undergrad students in order to liaison between Notre Dame and the elementary school admin and/or designated school staff at assigned site as needed to build relationships, provide updates on successes and challenges, and engage feedback on how the program can improve
- Supervise, coach, observe, and build community with a team of undergrad tutors and their tutees
- Responsible for fostering positive relationships among and between beneficiaries of our tutoring programs (e.g., tutors, tutees, schools, afterschool programs, teachers)
- Educate, train, and develop tutor talent to create a strong sense of community and belongingness among tutors
- Act as an exemplary representative of Notre Dame in the work with the community and to ensure tutors and tutees have the tools and resources they need to reach their goals
Senior Executive Assistant, Business Operations
Michiana Hematology Oncology
10.2020 - 01.2022
- demonstrated leadership in fostering team spirit among remote workers by organizing after-hour events, leading new hire town halls, and coordinating special occasions,
- part of the interview and training process, ensuring a positive onboarding and exit experience,
- implemented high-quality project management practices for consistency and efficiency,
- improved clinic processes, and handling sensitive administrative tasks for the CEO and board,
- excel in creating visual presentations, managing complex schedules, and maintaining confidential financial records,
- acted as a bridge between the company and external entities, addressing inquiries and explaining policies when needed,
- contributed significantly to the patient experience and overall company operations.
Business Operations Associate
Advanced Center for Cancer Care
10.2020 - 01.2022
- member of the executive leadership team, participating in the hiring process,
- organizing town halls and morale-building events,
- managed the president's schedule and communications,
- Created and executed onboarding processes,
- handling departmental finances, identifying cost-saving opportunities, serving as a project manager for special initiatives,
- Liaised with various departments, providing support for HR, and assisted in event planning,
- offered guidance to junior staff and worked closely with IT for meeting preparations.
Program Manager
University of Notre Dame
11.2019 - 11.2020
- successfully organized an annual conference for over 250 donors and families, overseeing students and staff,
- selected vendors to optimize cost and time, and managed partnerships to enhance collaboration,
- Prepared financial documents and presentations, maintaining professional records for projects, and ensuring compliance in spending alongside the Lead PI and Finance Manager,
- managed administrative and operational documents, communicated with donors, and contributed to policy creation and implementation,
- handled student employment processes and kept donor records organized.
Executive Assistant to the Directors
University of Notre Dame
09.2017 - 11.2019
- essential member of the Executive Leadership team,
- focused on HR matters such as hiring and retention, and fostering a positive work environment through morale-building events,
- supported the Kellogg Institute's five Directors by facilitating operations and communications, managing committees, and serving as a liaison between the leadership and other staff,
- handled external relations, coordinated faculty job searches, and managed the Concur-Expense Reporting system,
- temporary duties as a web events administrator to ensure timely updates for the Institute's events,
- maintained databases and provided overall operational support to the Directors and the Institute.
Business Assistant/Payroll Coordinator/Student Employment
University of Notre Dame
11.2015 - 09.2017
- student employment manager's role involved informing students of their job responsibilities,
- participated in the selection process for Safety and Police officers by conducting interviews and handling onboarding for new staff,
- assisted the Director of Finance and Administration, managed financial records, processed transactions, and balance accounts using ND software,
- responsible for cash management during home football games and oversaw student payroll using EPAF,
- demonstrated proficiency in database management and financial operations.
Education
MBA -
Western Governors University
Bachelor Degree - undefined
Indiana University South Bend
Advanced College Prep Courses - undefined
Marian High School
Skills
- Customer relations
- Quality assurance
- Team collaboration
- Analytical thinking
Volunteer Highlights
- Substitute Teacher, 2016-2023, Primarily for the Penn Harris Madison district for K-12 grades, all subjects, specialty in Exceptional Education
- English as Second Language Teacher, 2016-2020, Online teacher. Teach 3-12 year old children the English language.
- Reserve Police Officer, 2016-2017, Saint Joseph County Police Department. On a volunteer basis, aid in preventing crime and enforcing federal, state and county laws.
- Volunteer Trainee Instructor, 1987-2005, Black Belt Academy. 2nd Degree Black Belt. Ranked in the top 10 in the world in 1990. Responsibilities included running child and adult classes of all ranks under supervision of Certified Instructor signing up students, promotion of school with on location demonstrations.
- Softball Coach, 1993-1995, Marian High School. Responsibilities included pitching and catching coach for varsity team.
- Volunteer, 2004-2005, Ronald McDonald Family Room. Responsibilities included light cooking, cleaning, filing, and checking guests in and out of the facilities.
- Cheerleading Coach, 2004-2007, Granger Rocket. Responsibilities included organizing practices, cheers and a light environment for young girls to learn the basics of Penn Harris Madison cheer and basic rules of football.
- School Board Member, 1998-2006, Queen of Peace Parish and School. Marketing Chairperson, SCRIP Co Chair, Room Mother for 5 years, Parish Bazaar Chairperson for 2 years.
- Catechist, 2009-2016, St. Pius X Catholic Church. Taught 8th grade students preparing for their Confirmation. Developed service projects, homework and taught the values of Catholic based religion.
- Volunteer, 2010-2011, Penn Harris Madison Booster Club. Responsible for attending monthly meetings and keeping the Booster Club website up to date.
Timeline
Instructional Leadership Coach/Adjunct Faculty
University of Notre Dame
09.2023 - 01.2024
Partnership Specialist/Oncology Business Operations Specialist
Natera
02.2022 - Current
Senior Executive Assistant, Business Operations
Michiana Hematology Oncology
10.2020 - 01.2022
Business Operations Associate
Advanced Center for Cancer Care
10.2020 - 01.2022
Program Manager
University of Notre Dame
11.2019 - 11.2020
Executive Assistant to the Directors
University of Notre Dame
09.2017 - 11.2019
Business Assistant/Payroll Coordinator/Student Employment
University of Notre Dame
11.2015 - 09.2017
Bachelor Degree - undefined
Indiana University South Bend
Advanced College Prep Courses - undefined
Marian High School
MBA -
Western Governors University
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