Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Medina

Torrance,CA

Summary

Highly-motivated employee with desire to take on new challenges. Organized and motivated, eager to apply time management and organizational skills in various environments. Strong worth ethic, adaptability and great interpersonal skills. Seeking an opportunity to expand my skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Badge Coordinator Supervisor

RMI International Inc.
Torrance, CA
07.2023 - Current
  • Managed administrative processes and prepared key reports and documentation.
  • Assisted in coordination, direction, and fulfillment of special projects.
  • Created new strategies for improving customer service standards within the organization.
  • Data entry for Security Software (ProWatch).
  • Compiled and prepared orders and notices within tight deadlines to meet departmental-specific needs.
  • Reviewed files to check for complete and accurate information.
  • Prepared outgoing packages for pickup by various delivery services. Handled corporate incoming and outgoing mail.
  • Maintained filling system for all new hire records & access changes information.
  • Developed and maintained accurate schedules for staff, including vacation and sick days.
  • Verified employees hours before submitting to Payroll Department.

Receptionist Supervisor

RMI International Inc.
Torrance, CA
07.2023 - Current
  • Reviewed timesheets for accuracy before submitting to Payroll department.
  • Provided guidance and support to receptionists in order to ensure a high level of customer service.
  • Organized and scheduled staff shifts and vacations, ensuring adequate coverage at all times.
  • Trained new hires on company policies, procedures, and software applications.
  • Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers.
  • Managed inventory of office supplies and equipment maintenance needs.
  • Coordinated with other departments within the organization to ensure seamless communication flow.
  • Monitored employee productivity to provide constructive feedback.
  • Complied with company policies, objectives and communication goals.

Communication Operator

Jacobs Engineering Group, Inc. / RMI International
Torrance, CA
09.2022 - Current
  • Answered incoming calls and routed to the appropriate personnel.
  • Quickly became accustomed to the security software and alerting mechanisms used by the security team.
  • Maintained a daily shift report and verified that all assignments were completed.
  • Strong communication abilities to initiate accurate audio notifications.
  • Drafted confidential incident reports to present to Corporate Security Investigator.
  • Effectively demonstrated ability to pay close attention to detail to comply with department policies and procedures, incorporate team input, and meet deadlines on special projects.
  • Effectively communicated vendor schedules to onsite coordinators, ensuring a 24-hour response time.
  • Handled both emergency and non-emergency phone and radio calls.

Receptionist

Jacobs Engineering Group, Inc.
Torrance, CA
11.2022 - 07.2023
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel using multi-line telephone system.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 80 incoming calls per day.
  • Determined needs of visitors to deliver outstanding customer service.
  • Maintained communication with administrative personnel to attain operational goals.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Collaborated with multiple departments; housekeeping and maintenance staff to address and mitigate facility issues.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.

Receptionist

Scott Robinson Honda
Torrance, CA
09.2018 - 03.2020
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Displayed professional standards at reception desk to impress visitors.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Determined needs of visitors and provided information or solutions.
  • Managed more than 40 incoming calls per day.

Education

Associate of Science - Psychology

El Camino College
Torrance, CA
06.2023

Skills

  • Meticulous and Organized
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Courteous and Professional
  • Payroll Processing
  • Office Administration

Timeline

Badge Coordinator Supervisor

RMI International Inc.
07.2023 - Current

Receptionist Supervisor

RMI International Inc.
07.2023 - Current

Receptionist

Jacobs Engineering Group, Inc.
11.2022 - 07.2023

Communication Operator

Jacobs Engineering Group, Inc. / RMI International
09.2022 - Current

Receptionist

Scott Robinson Honda
09.2018 - 03.2020

Associate of Science - Psychology

El Camino College

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Carolyn Medina