Microsoft office suite
Carolyn Mellette Silvernail
Chief Operations Officer
Lone Tree,CO
Summary
Accomplished Chief Operations Office with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Experienced in designing and implementing business plans, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance. Dedicated to team collaboration to stimulate cross-departmental activities to meet organizational objectives. Persistent leader eager to lead and grow organizations with a relentless work ethic.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Chief Operations officer, Human resource director
Quantum Specialist Network
9 2017 - Current
- Personal injury Management Systems Organization
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
Clinical care: Internal medicine, bio-identical hormone therapy, women’s health, chronic disease management, acute care
Burrows Internal Medicine
06.2023 - Current
- Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
- Educated patients on disease management strategies, enabling them to make informed choices about their health and wellbeing.
Owner, practice administrator, Chief Operations officer, Practitioner
Quantum Health Injury
01.2015 - 05.2023
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Assessment and medical treatment of patients injured in motor vehicle collisions
- Diagnosis and management of traumatic brain injury
Owner, practice administrator, Chief Operations officer, Practitioner
Quantum Health Solutions Group
06.2012 - 05.2023
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Practitioner
The Little Clinic
01.2013 - 09.2013
- General family medicine, acute care, immunizations
Medical director
Clinix Healing Center
11.2004 - 06.2012
- Lead medical officer for Medical Home certification, EHR customization specialist
Family practice medical office
Family Practice, Dr Elaine Shirar
06.2004 - 11.2005
- General family medicine for all ages, chronic disease management, acute care, women’s health
Education
Masters of Nursing -
Regis University
Denver, COBSN - undefined
Regis University
Denver, COBS - Nutrition and Dietetics with an emphasis on Pre-Medicine
Colorado State University
Spine Research Institute of San Diego Advanced Whiplash and Brain Injury Traumatology - undefined
Skills
Organizational Leadership
Operational Excellence
Profitability improvement
Operations Management
Critical Thinking
Reliability
Active Listening
Information Technology
Certification
Board Certified in Family Medicine by the American Academy of Nurse Practitioners
Software
Adobe Acrobat
Meditouch by Nextgen
Athena
Timeline
Clinical care: Internal medicine, bio-identical hormone therapy, women’s health, chronic disease management, acute care
Burrows Internal Medicine
06.2023 - Current
Owner, practice administrator, Chief Operations officer, Practitioner
Quantum Health Injury
01.2015 - 05.2023
Practitioner
The Little Clinic
01.2013 - 09.2013
Owner, practice administrator, Chief Operations officer, Practitioner
Quantum Health Solutions Group
06.2012 - 05.2023
Medical director
Clinix Healing Center
11.2004 - 06.2012
Family practice medical office
Family Practice, Dr Elaine Shirar
06.2004 - 11.2005
Chief Operations officer, Human resource director
Quantum Specialist Network
9 2017 - Current
Masters of Nursing -
Regis University
BSN - undefined
Regis University
BS - Nutrition and Dietetics with an emphasis on Pre-Medicine
Colorado State University
Spine Research Institute of San Diego Advanced Whiplash and Brain Injury Traumatology - undefined
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