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Carolyn Michik
ROME,NY
Summary
Empathetic, organizational, conflict resolving, customer-oriented, fast-paced
Training, Microsoft Word, Customer Service Skills, Time Management, Customer Service, Computer
I have good people and communication skills and worked in restaurant customer service for a total of 34 years. I did everything from waitressing to managing the restaurant when the owner was away for hours or for days. When the restaurant reopened after covid shut it down the owner went to a small crew which was mainly family or I would still be employed there.
Overview
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34
Work History
Prep Cook/ Dishwasher
Eddie's Paramount Diner
ROME, NY
08.1994 - 03.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Transitioned between breakfast and lunch service.
Waitress
Eddie's Paramount Diner
ROME, NY
12.1986 - 03.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
Waitress/cook /supervisor
Eddie's Paramount Diner
Rome, New York
09.2017 - 03.2020
- Collaborated with staff members to create meals for large banquets.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production and plating for quality control.
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
Education
Human Services
Mohawk Community College
Rome, NY05.1985
GED -
Rome Free Academy
Rome, NY09.1981
Skills
- Special Events and Catering
- Food Preparing, Plating and Presentation
- Kitchen Management
- Cleaning and Sanitation
- Customer Service
- Food Preparation
- Staff Supervision and Coordination
- Chef Assistance
- Dining Area Cleaning Supervision
- Safe Food Handling
- Food Portion Specification
- Payment Acceptance
- Portion Control
- Stocking and Replenishing
- Catering Events
- Storage Organization
- Guest Satisfaction
- Facility Policies and Procedures
- Portion Standards
- Contamination Control
- Maintaining Clean Work Areas
- Waste Reduction
Timeline
Waitress/cook /supervisor
Eddie's Paramount Diner
09.2017 - 03.2020
Prep Cook/ Dishwasher
Eddie's Paramount Diner
08.1994 - 03.2020
Waitress
Eddie's Paramount Diner
12.1986 - 03.2020
Human Services
Mohawk Community College
GED -
Rome Free Academy
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