Carolyn Moore
Newark,DE
Summary
Detail-oriented Talent and Onboarding Assistant with experience supporting HR operations at the University of Delaware. Skilled in employee onboarding, compliance, and HR systems, with a focus on delivering timely, accurate support. Strong communicator and collaborator with a track record of resolving issues efficiently and enhancing cross-departmental workflows in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Talent and Onboarding Assistant
University Of Delaware
Newark, Delaware
07.2022 - Current
- Respond to onboarding inquiries via the shared HR inbox; research and resolve issues, escalating as needed.
- Schedule onboarding appointments, and maintain tracking spreadsheets to ensure accurate and timely follow-up.
- Conduct onboarding sessions, complete I-9 forms (U.S. Citizens and foreign nationals, and support ID card issuance.
- Monitor signing bonuses and relocation payments to ensure timely submission of supplemental pay forms for payroll.
- Enter new hire data into HR systems (Transact, Talent Link), and update internal dashboards for I-9 and background check status.
- Initiate and reconcile criminal background checks via Sterling for student hires, and coordinate clearance communication with departments.
- Review and verify direct deposit documents, demographic data forms, and part-time job forms (JEDs) for accuracy and completeness.
- Post and update job listings on the Part-Time Careers webpage; remove expired positions.
- Collaborate with colleagues and new hires in real time through Microsoft Teams to provide onboarding support and troubleshooting.
Medical Receptionist
Kneisley Eye Care
Newark, DE
04.2022 - 07.2022
- Scheduled and coordinated appointments and daily calendars to support efficient office operations.
- Provided administrative support through document management, scheduling, and internal communication.
- Handled sensitive payment and insurance data with accuracy and discretion.
- Resolved client concerns with professionalism in a fast-paced, service-focused environment.
- Interpreted insurance and eligibility information to support accurate billing and benefits coordination.
- Verified coverage and processed claims with speed and precision.
- Posted and reconciled payments to maintain up-to-date financial records.
- Communicated with external providers to confirm benefit details, and obtain billing authorizations.
Care Provider
Private Employers
Newark, DE
11.2020 - 09.2021
- Created a structured, supportive environment that encouraged emotional, social, and intellectual development.
- Maintained consistent daily routines to support stability, time management, and adaptability.
- Balanced multiple responsibilities independently while maintaining a calm, solution-focused approach.
- Promoted safe, respectful behavior through positive reinforcement and conflict resolution techniques.
Floor Leader
Lush Cosmetics
Newark, DE
11.2017 - 09.2020
- Supervised daily team performance, providing guidance and mentoring to support growth and accountability.
- Recognized for delivering consistently high-performing shifts and exceeding performance targets
- Addressed customer concerns with empathy and professionalism, promoting positive experiences and issue resolution.
- Collaborated cross-functionally to align visual merchandising with brand strategy and customer engagement goals.
- Managed inventory flow, tracked stock levels, and monitored shrinkage, ensuring operational accuracy and efficiency.
- Analyzed sales trends and inventory reports to support data-driven decision-making by senior management.
- Conducted floor walkthroughs to assess team performance, compliance, and presentation standards.
- Developed and implemented team procedures to enhance productivity, communication, and service quality..
- Trained new staff in communication, customer service, and sales strategies to ensure successful onboarding.
Special Needs Care Provider
Private Employers
New Castle, DE
01.2016 - 01.2017
- Facilitated age-appropriate activities and games to support social and developmental growth.
- Provided safe transportation to and from scheduled appointments and recreational activities.
- Built a strong rapport with clients to foster trust, emotional safety, and consistent care.
- Maintained detailed records of behavior and progress to support communication with parents and care teams.
- Supported academic performance by assisting with homework and special assignments on a daily basis.
Customer Service Associate
Fulton Paper And Party Supplies
Newark, DE
08.2012 - 08.2014
- Delivered prompt, friendly service while resolving customer concerns and service issues professionally.
- Maintained strong customer relationships by providing attentive, solution-oriented support.
- Received and stocked merchandise, contributing to accurate inventory levels, and efficient operations.
- Mentored new team members, and guided colleagues through handling complex transactions and escalated concerns.
- Designed and executed in-store displays and signage to promote seasonal trends, and improve customer engagement.
- Helped maintain cleanliness, organization, and flow across the sales floor and stockroom.
Customer Service Associate
Bings Bakery
Newark, DE
11.2010 - 04.2012
- Delivered friendly, informed service to enhance customer satisfaction, and support business goals..
- Documented customer interactions to ensure accurate tracking of requests, issues, and resolutions.
- Identified and recommended service improvements based on recurring concerns and feedback.
- Provided detailed product information to support decision-making and maintain positive customer experiences.
Education
Bachelor of Arts - Sociology
University of Delaware
05.2017
Internship - Nurse Managed Health Center
University of Delaware
Newark, DESkills
- HR client support
- Issue resolution
- Confidentiality with employee data
- Cross-functional collaboration
- Deadline-driven task management
- Records and documentation compliance
- HRIS/process implementation
- Proficient in HR/university systems
- Employee data management system
Timeline
Talent and Onboarding Assistant
University Of Delaware
07.2022 - Current
Medical Receptionist
Kneisley Eye Care
04.2022 - 07.2022
Care Provider
Private Employers
11.2020 - 09.2021
Floor Leader
Lush Cosmetics
11.2017 - 09.2020
Special Needs Care Provider
Private Employers
01.2016 - 01.2017
Customer Service Associate
Fulton Paper And Party Supplies
08.2012 - 08.2014
Customer Service Associate
Bings Bakery
11.2010 - 04.2012
Bachelor of Arts - Sociology
University of Delaware
Internship - Nurse Managed Health Center
University of Delaware
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