Carolyn Moore
Puyallup,WA
Summary
Enthusiastic Administrative Professional, dedicated to excellence in Healthcare Administration, Patient Satisfaction, and Research Regulatory Affairs. I am seeking an opportunity to utilize my experience with complex situations requiring independent judgment in a remote, temporary or per diem position.
Overview
18
18
years of professional experience
Work History
Administrative Coordinator
ST FRANCIS HOSPITAL
04.2019 - 04.2023
- Support four inpatient unit managers, including ICU, PCU and two MedSurg units
- Support Quality Director
- Track and chart patient satisfaction scores for all inpatient units
- Special project management
- Supply ordering for all of Acute Care Services
- Responsible for maintaining database and reporting of all hand hygiene audits, as required by the Washington State Department of Health
- Backup for Executive Assistant
- Route patient calls to facilitate resolution
- Travel arrangement and expense report preparation and submission
Executive Assistant
SOUNDPATH HEALTH
04.2017 - 12.2018
- Schedule and prepare for meetings, appointments and teleconferences
- Manage travel itineraries
- Expense report preparation and submission
- Arrange corporate events to take place outside of the workplace, including retreats and staff appreciation events
- Maintain an organized filing system of paper and electronic documents
- Maintain strict confidentiality
- Greet guests and clients in person or by telephone; answering or directing inquiries
- Assign work to clerical staff; following up on results
- Prepare reports by collecting and analyzing information
- Provide historical reference by developing and utilizing filing and retrieval systems; record meeting discussions
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal network
Regulatory Specialist
CHI FRANCISCAN RESEARCH CENTER
02.2011 - 12.2016
- Complete all documents needed for submission to the pharmaceutical sponsor or CRO
- Complete all documents needed in preparation for submission to the IRB (both local and central)
- Edit and complete Informed Consent document to CHI and FDA standards
- Extensive electronic document management; local and study sponsor portals
- Ensure IRB approval is obtained before document flow to investigator/study staff
- Manage the update of all regulatory documents (FDA form 1572, Financial Disclosure, Protocol Signature Page, Annual Review, etc.)
- Maintain regulatory binders in preparation for monitoring visits
- Meet with and assist study monitors, as needed
- Liaison between Sponsor/Principal Investigators
- Research billing AP/AR (interim)
- Complex scheduling and calendar management
Client Services Assistant, Executive Department
NORTHWEST EMERGENCY PHYSICIANS of TeamHealth
05.2007 - 03.2010
- Interfaced daily with key clients and customers
- Created Physician and MLP Contracts, Addenda, and Letters of Agreement
- Financial Report Management
- Travel and meeting arrangements (including conferences and remote workshops)
- Presentation preparation and project management for workshops and retreats
- Managed confidential email and phone communications
- Preparation of expense reports
Senior Administrative Assistant
MULTICARE HEALTH SYSTEM Corporate Compliance and Internal Audit
11.2004 - 05.2007
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Posting and maintenance of confidential Board of Directors website
- Preparation and submission of applications for hospital-based billing status of qualified MHS services to appropriate governing agencies
- Presentation and minute-taking for five recurring (quarterly meetings)
- Consolidation the annual MHS risk assessment and employee education feedback
- Daily support of a Director, Administrator, and six busy auditors
- Supported program operations by preparing and updating documents, reports and spreadsheets.
Skills
- Proficient in Microsoft Office and Google Workspace
- Meticulous attention to detail
- Efficient data input
- Time management
- Skilled in customer call response
- Professional phone communication
- Travel arrangements
- Verbal and written communication
- Calendars management
- Information requests
- Proficient in Microsoft Office
- Customer issue management
- Travel arrangements coordination
- Meeting coordination
- Customer service
LANGUAGES
English
WORK AUTHORIZATION
- I am authorized to work in the following countries: United States
- Professional references provided on request.
Timeline
Administrative Coordinator
ST FRANCIS HOSPITAL
04.2019 - 04.2023
Executive Assistant
SOUNDPATH HEALTH
04.2017 - 12.2018
Regulatory Specialist
CHI FRANCISCAN RESEARCH CENTER
02.2011 - 12.2016
Client Services Assistant, Executive Department
NORTHWEST EMERGENCY PHYSICIANS of TeamHealth
05.2007 - 03.2010
Senior Administrative Assistant
MULTICARE HEALTH SYSTEM Corporate Compliance and Internal Audit
11.2004 - 05.2007
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