Summary
Overview
Work History
Skills
References
Timeline
Generic

Carolyn Moore

Puyallup

Summary

Dynamic administrative professional with extensive experience at St. Francis Hospital, excelling in patient satisfaction tracking and database management. Proven ability to enhance operational effectiveness through strategic project management and effective communication. Adept at maintaining confidentiality while supporting executive functions and fostering positive client relationships.

Overview

18
18
years of professional experience

Work History

Administrative Coordinator

ST FRANCIS HOSPITAL
Federal Way
04.2019 - 04.2023
  • Supported four inpatient unit managers, including ICU, PCU, and two MedSurg units.
  • Tracked and charted patient satisfaction scores across all inpatient units.
  • Managed special projects to enhance operational effectiveness.
  • Oversaw supply ordering for Acute Care Services across all units.
  • Maintained database and reporting for hand hygiene audits per Washington State Department of Health requirements.
  • Provided backup for Executive Assistant during peak workloads.
  • Facilitated resolution of patient calls through effective routing.
  • Coordinated travel arrangements and prepared expense reports for submission.

<ul> <li>Scheduled and prepared meetings, appointments, and teleconferences efficiently.</li> <li>Managed detailed travel itineraries to optimize executive schedules.</li> <li>Prepared and submitted expense reports in a timely manner.</li> <li>Coordinated corporate events, including retreats and staff appreciation activities.</li> <li>Maintained organized filing systems for both paper and electronic documents.</li> <li>Ensured strict confidentiality of sensitive information at all times.</li> <li>Greeted guests and clients, directing inquiries professionally.</li> <li>Assigned tasks to clerical staff and monitored progress diligently.</li> </ul>

SOUNDPATH HEALTH
Federal Way
04.2017 - 12.2018
  • Scheduled and prepared meetings, appointments, and teleconferences efficiently.
  • Managed detailed travel itineraries to optimize executive schedules.
  • Prepared and submitted expense reports in a timely manner.
  • Coordinated corporate events, including retreats and staff appreciation activities.
  • Maintained organized filing systems for both paper and electronic documents.
  • Ensured strict confidentiality of sensitive information at all times.
  • Greeted guests and clients, directing inquiries professionally.
  • Assigned tasks to clerical staff and monitored progress diligently.

<ul> <li>Ensured completion of all documents for pharmaceutical sponsor and CRO submissions.</li> <li>Prepared necessary documentation for local and central IRB submission.</li> <li>Edited and finalized Informed Consent document to meet CHI and FDA standards.</li> <li>Managed extensive electronic documents across local and study sponsor portals.</li> <li>Secured IRB approval prior to document distribution to investigator and study staff.</li> <li>Updated all regulatory documents, including FDA form 1572, Financial Disclosure, and Protocol Signature Page.</li> <li>Maintained regulatory binders in preparation for monitoring visits.</li> <li>Collaborated with study monitors to provide necessary assistance.</li> </ul>

CHI FRANCISCAN RESEARCH CENTER
Tacoma
02.2011 - 12.2016
  • Ensured completion of all documents for pharmaceutical sponsor and CRO submissions.
  • Prepared necessary documentation for local and central IRB submission.
  • Edited and finalized Informed Consent document to meet CHI and FDA standards.
  • Managed extensive electronic documents across local and study sponsor portals.
  • Secured IRB approval prior to document distribution to investigator and study staff.
  • Updated all regulatory documents, including FDA form 1572, Financial Disclosure, and Protocol Signature Page.
  • Maintained regulatory binders in preparation for monitoring visits.
  • Collaborated with study monitors to provide necessary assistance.

<ul><li>Interfaced daily with key clients and customers</li><li>Created Physician and MLP Contracts, Addenda, and Letters of Agreement</li><li>Financial Report Management</li><li>Travel and meeting arrangements (including conferences and remote workshops)</li><li>Presentation preparation and project management for workshops and retreats</li><li>Managed confidential email and phone communications</li><li>Preparation of expense reports</li></ul>

NORTHWEST EMERGENCY PHYSICIANS
Federal Way
05.2007 - 03.2010
  • Interfaced daily with key clients and customers
  • Created Physician and MLP Contracts, Addenda, and Letters of Agreement
  • Financial Report Management
  • Travel and meeting arrangements (including conferences and remote workshops)
  • Presentation preparation and project management for workshops and retreats
  • Managed confidential email and phone communications
  • Preparation of expense reports

Senior Administrative Assistant

MULTICARE HEALTH SYSTEM Corporate Compliance and Internal Audit
Tacoma
11.2004 - 05.2007
  • Proofread audit reports for accuracy and compliance.
  • Managed scheduling and coordination for corporate compliance meetings and audits.
  • Prepared and submitted applications for hospital-based billing status to governing agencies.
  • Consolidated annual MHS risk assessment and compiled employee education feedback.
  • Provided daily support to Director, Administrator, and six auditors to enhance productivity.
  • Posted and maintained confidential Board of Directors website to ensure security.
  • Presented meeting agendas and took minutes for five quarterly meetings.

Skills

  • Communication skills
  • Time management
  • Problem solving
  • Correspondence management
  • Communication skills
  • Time management
  • Problem solving
  • Correspondence management

References

Professional references provided on request.

Timeline

Administrative Coordinator

ST FRANCIS HOSPITAL
04.2019 - 04.2023

<ul> <li>Scheduled and prepared meetings, appointments, and teleconferences efficiently.</li> <li>Managed detailed travel itineraries to optimize executive schedules.</li> <li>Prepared and submitted expense reports in a timely manner.</li> <li>Coordinated corporate events, including retreats and staff appreciation activities.</li> <li>Maintained organized filing systems for both paper and electronic documents.</li> <li>Ensured strict confidentiality of sensitive information at all times.</li> <li>Greeted guests and clients, directing inquiries professionally.</li> <li>Assigned tasks to clerical staff and monitored progress diligently.</li> </ul>

SOUNDPATH HEALTH
04.2017 - 12.2018

<ul> <li>Ensured completion of all documents for pharmaceutical sponsor and CRO submissions.</li> <li>Prepared necessary documentation for local and central IRB submission.</li> <li>Edited and finalized Informed Consent document to meet CHI and FDA standards.</li> <li>Managed extensive electronic documents across local and study sponsor portals.</li> <li>Secured IRB approval prior to document distribution to investigator and study staff.</li> <li>Updated all regulatory documents, including FDA form 1572, Financial Disclosure, and Protocol Signature Page.</li> <li>Maintained regulatory binders in preparation for monitoring visits.</li> <li>Collaborated with study monitors to provide necessary assistance.</li> </ul>

CHI FRANCISCAN RESEARCH CENTER
02.2011 - 12.2016

<ul><li>Interfaced daily with key clients and customers</li><li>Created Physician and MLP Contracts, Addenda, and Letters of Agreement</li><li>Financial Report Management</li><li>Travel and meeting arrangements (including conferences and remote workshops)</li><li>Presentation preparation and project management for workshops and retreats</li><li>Managed confidential email and phone communications</li><li>Preparation of expense reports</li></ul>

NORTHWEST EMERGENCY PHYSICIANS
05.2007 - 03.2010

Senior Administrative Assistant

MULTICARE HEALTH SYSTEM Corporate Compliance and Internal Audit
11.2004 - 05.2007

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