Carolyn Morello
Kissimmee,FL
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. I have unique perspective, a drive for learning, and a strong team-oriented work ethic. Eager to contribute, quick to adapt, and committed to leadership within my team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Management Specialist III
Salvation Army
09.2023 - Current
- Eligibility assessments and application interviews
- Goal setting and monitoring for clients - Income and benefits assistance -
- Client progress evaluations and accurate record-keeping -
- Community engagement for program promotion -
- Case record maintenance and data entry - Complex report creation and presentation
Digital Marketing Specialist
Self-employed
Kissimmee, FL
02.2020 - Current
- Established business identity, including company name, logo, website, and email setup.
- Developed marketing strategies for Good Glory Ministry, a startup faith-based organization.
- Collaborated with executive management to enhance results.
- Managed e-commerce store specializing in multicultural hair products.
- Negotiated with national and international vendors for ROI.
Fraud Investigator
New York State Office Of The Workers’ Compensation
04.2010 - 06.2018
- Conducted investigations into fraud within the New York State Workers’ Compensation system.
- Performed surveillance, interviews, and interrogations.
- Collaborated with various agencies for complex multi-jurisdictional investigations.
- Ensured worksite compliance with workers’ compensation laws.
- Managed cases resulting in $1 million in recovery.
Licensed Real Estate Salesperson
Bond New York
08.2009 - 04.2010
- Produced advertisements and facilitated transactions.
Office Manager
Chenelle’s Legal Support
03.2005 - 01.2007
- Oversaw staff recruitment, training, and maintained a positive work environment.
- Provided Spanish translation services and prepared legal documents.
Education
Bachelor of Arts - International Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2009
Skills
- Fluent in Spanish
- Conflict Management
- Problem Solving
- Social Media/Digital Communication
- Typing Speed: 60 WPM
- Electronic and Video Surveillance
- Microsoft Office
- Adaptability
- Effective Communication
- Interviews and Interrogations
- Leadership and Creativity
Certification
- Google Digital Marketing and E-Commerce (The Mom Project Scholar) | In Progress
- Google UX Design | In Progress
- Conflict and Dispute Resolution | Issued: 05/2009
Timeline
Case Management Specialist III
Salvation Army
09.2023 - Current
Digital Marketing Specialist
Self-employed
02.2020 - Current
Fraud Investigator
New York State Office Of The Workers’ Compensation
04.2010 - 06.2018
Licensed Real Estate Salesperson
Bond New York
08.2009 - 04.2010
Office Manager
Chenelle’s Legal Support
03.2005 - 01.2007
Bachelor of Arts - International Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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