Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Morrison

Raleigh,NC

Summary

Driven and meticulous, excelled at Millennium Print Group by enhancing quality control and reducing fulfillment errors through expert defect identification and rigorous quality inspections. Leveraged strong recordkeeping and team training skills to significantly improve process efficiencies and product standards, demonstrating a commitment to excellence and operational productivity.

Overview

20
20
years of professional experience

Work History

Fulfillment Clerk

Millennium Print Group
03.2023 - Current
  • Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
  • Contributed to achieving company-wide goals by consistently meeting or exceeding individual performance targets for order accuracy and productivity.
  • Supported fellow team members during high-volume periods, ensuring smooth operations during peak times of the year.
  • Improved order accuracy by meticulously verifying product information and cross-referencing with packing slips.
  • Collaborated with team members to complete large orders quickly, increasing overall productivity levels.
  • Assisted in training new employees on warehouse procedures, ensuring they were prepared for success within the role of Fulfillment Clerk.

Quality Assurance Inspector

Millennium Print Group
09.2020 - Current
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Communicated with production team members about quality issues.
  • Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
  • Kept detailed records of quality and imperfect products.
  • Identified where product issues were coming from and rectified issues.
  • Removed imperfect products from shipment line.
  • Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.

Guest Service Manager

F&D Huebner LLC
04.2004 - 08.2020
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Attended to customer needs, responding to questions, complaints and escalation
  • Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
  • Understood and implemented safety and emergency procedures.
  • Monitored staff training, scheduling and shift changes.
  • Maintained and troubleshot restaurant property management systems.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Education

Diploma - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
03.2016

GED -

Wake Technical Community College
Raleigh, NC
05.1993

Skills

  • Quality Inspections
  • File Management
  • Defect tracking
  • Safety trained
  • Corrective Actions
  • Staff Training
  • Quality Control
  • Recordkeeping
  • Defect Identification
  • Inspection documentation
  • Report Generation
  • Production methods
  • Word Processing
  • Quantity Verification
  • Mathematical Calculation
  • Packaging and Shipping Support
  • Documentation and Recordkeeping

Timeline

Fulfillment Clerk

Millennium Print Group
03.2023 - Current

Quality Assurance Inspector

Millennium Print Group
09.2020 - Current

Guest Service Manager

F&D Huebner LLC
04.2004 - 08.2020

Diploma - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

GED -

Wake Technical Community College

Similar Profiles

CREATE PROFILE
Carolyn Morrison