Carolyn M. Smith
Washington,DC
Summary
Senior Sales Leader and Growth Driver with deep healthcare sales experience selling to and working for health plans, hospitals, pharmacies, and individual providers. Focused sales and account management activities based on building partnerships and delivering a top-tier customer experience. Consistently work to expand customer base by cultivating strong relationships, building a solid network of referral clients, and helping customers identify and solve problems. Fuels new business and strengthens revenue with new and existing accounts by partnering with customers to fully understand their needs and improve outcomes.
Overview
9
9
years of professional experience
Work History
Founder/Healthcare Sales and Acct Mngmt Consulting
CSmith Healthcare Associates
Washington, DC
07.2024 - Current
- Established a specialized consulting firm for sales, marketing, managed care programs, and clinical improvement strategies.
- Lead strategic planning efforts while implementing IT solutions and executing successful business development strategies for high-profile healthcare clients, including NASP, 3Oe Scientific, Baxter Healthcare, IDX, Microsystems, Genetic Centers of America, and Health Cost Consulting.
Director of Business Development
National Association of Specialty Pharmacy
Washington, DC
07.2023 - 06.2024
- Managed the entire sales cycle process including prospecting, lead generation, qualifying prospects, presenting solutions, negotiating terms and closing deals.
- Organized promotional events such as conferences, exhibitions, trade shows to reach out to target customers.
- Executed marketing campaigns to create brand awareness and drive customer acquisition strategies.
- Developed strong internal relationships across departments in order to effectively manage projects from conception through completion stages.
- Developed and implemented a comprehensive business development strategy for the organization.
National Accounts Sales and Acct Mngmnt Exec
Accreditation Commission for Health Care
Raleigh, North Carolina
09.2018 - 10.2022
- Cultivated relationships with key decision makers in national accounts for the purpose of expanding business.
- Developed and implemented comprehensive sales plans to meet national account customer needs.
- Negotiated pricing and contracts with major customers to maximize profits.
- Monitored competitive activity in the marketplace by attending trade shows and industry events.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Developed strategies to meet and exceed sales targets within established timeframe.
- Generated new sales by leveraging leads and strong persuasive communication skills.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Used change methodologies to increase sales and led projects for increased productivity.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Senior Sales Executive
URAC
Washington , DC
10.2015 - 05.2018
- Identified new business opportunities through research, customer feedback and industry analysis.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Developed and implemented strategic sales plans to increase revenue and market share.
- Maintained high conversion rate on consistent basis by engaging with customers, responding quickly to concerns and alleviating issues.
- Expanded new business with implementation of effective networking and sales strategies.
Education
Bachelor of Science - Psychology/Sociology
University of Mary Washington
Fredericksburg, VASome College (No Degree) - Psychology
Catholic University of America
Washington, DCMiller-Heiman Training
Gap Selling Training
Skills
- New Business Development
- Customer Retention
- Cross-functional team leadership
- Strategy Development
- Revenue and Market Expansion
- Contract Management
- Marketing
- Entrepreneurial and Innovative
- Market Knowledge
- Client Engagement
- Process Improvements
Timeline
Founder/Healthcare Sales and Acct Mngmt Consulting
CSmith Healthcare Associates
07.2024 - Current
Director of Business Development
National Association of Specialty Pharmacy
07.2023 - 06.2024
National Accounts Sales and Acct Mngmnt Exec
Accreditation Commission for Health Care
09.2018 - 10.2022
Senior Sales Executive
URAC
10.2015 - 05.2018
Bachelor of Science - Psychology/Sociology
University of Mary Washington
Some College (No Degree) - Psychology
Catholic University of America
Miller-Heiman Training
Gap Selling Training
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