Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Carolyn Muller

NAZARETH, PA 18064,PA

Summary

I have worked for multiple Physicians and groups. I performed all aspects of maintaining all front end duties including insurance and patient billing. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

26
26
years of professional experience

Work History

Customer service Representative

United Healthcare Group
Remote, PA
08.2020 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed and updated databases to handle customer data.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.

Receptionist/insurance Referrals, Billing,

Slate Belt Family Practice
04.2001 - 04.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Routed incoming mail and messages to relevant personnel without delay.
  • handled insurance billing and patient billing.
  • contacted insurance companies to squire pre certifications and referrals on patients behalf
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Receptionist/ Insurance Referral and Pre Cert

Wind Gap Family Practice
03.1996 - 04.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected any payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

High School Diploma -

Glen Rock High School
Glen Rock, NJ
06.1985

Skills

  • Business Correspondence
  • PC Proficiency
  • Business Operations Understanding
  • Multi-Line Telephone Systems
  • Time Management
  • Database Administration
  • Mail Handling
  • Verbal and Written Communication
  • Telephone Skills
  • Customer and Client Relations
  • Referral Coordination
  • Organization and Efficiency
  • Information Protection
  • Reception Desk Management
  • Office Administration
  • Patient Appointment Management
  • Patient Reception
  • Appointment Confirmation
  • Appointment Booking
  • Accounting and Billing Software
  • Billing and Payment Processing
  • Call Transfers
  • Answer Telephone Calls
  • Confirming Transactions
  • Patient Benefits Confirmation
  • Insurance Billing Procedures
  • Insurance Requirements
  • Customer Satisfaction
  • Patient Chart Management
  • Compliance Requirements
  • Insurance Collections
  • Benefits Verifications

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer service Representative

United Healthcare Group
08.2020 - 12.2021

Receptionist/insurance Referrals, Billing,

Slate Belt Family Practice
04.2001 - 04.2014

Receptionist/ Insurance Referral and Pre Cert

Wind Gap Family Practice
03.1996 - 04.2001

High School Diploma -

Glen Rock High School

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Carolyn Muller