Carolyn M. Wassem

• Developed engaging content for various social media platforms.
• Managed social media campaigns to promote studio events and classes.
• Monitored social media trends to enhance audience engagement strategies.
• Created visually appealing graphics using design software for promotions.
• Analyzed social media metrics to refine content and posting strategies.
• Created engaging content for multiple social media platforms, such as Instagram, Facebook, and TikTok.
• Managed the daily operations of all assigned social media accounts.

• Welcomed guests, and provided information about simulator bay rules and procedures.
• Provided excellent customer service while facilitating check-in processes for golfers.
• Communicated with staff to resolve player inquiries and concerns effectively.
• Assisted in maintaining golf simulator bays, and ensured readiness for use.
• Coordinated tee times and managed player flow in the golf simulator bays.
• Collected payment for simulator time.
• Served beverages.
• Kept refrigerator stocked.

Captured engaging media to enhance social media presence during events.

• Ensured seamless customer check-in processes to improve attendee experience.
• Managed social media accounts, responding promptly to follower comments and queries.
• Created video content for impactful social media campaigns.
• Created Instagram reel with over 2 million views
• Monitored social media for trends, news, and audience feedback.
• Collaborated with team members in various capacities to support event success.
• Developed compelling content for diverse social media posts.

• Instructed students ages 3-19 in ballet, jazz, hip-hop, and contemporary dance styles.
• Developed strong relationships with students to promote a positive learning environment.
• Maintained clean studios to ensure a safe and welcoming space.
• Processed registrations and payments efficiently to streamline administrative tasks.
• Assisted with costumes for performances, enhancing presentation quality.
• Answered inquiries from students and parents regarding enrollment and classes.
• Collaborated with fellow instructors to improve studio program offerings.
• Utilized creative choreography techniques to inspire student expression and technical skills.

• Answering phones
• Fulfilling special orders
• Customer service
• Sales
• Merchandising and restocking merchandise
• Changing displays
• Booking lessons and tee times

• Company Overview: FANgineers make up Crimson Tide Hospitality's game day staff, and are extensions of REVELXP.
• Perform G.O.L.D. Customer service for all guests, fans, and department staff.
• Act as game day ambassadors for the Hospitality Office and Athletics Department.
• Ensure all game day policies and procedures are being upheld.
• Monitor entry gates, review tickets, and be aware of access control protocols.
• Serve as an elevator attendant and people-movement monitor.
• Perform all pre-, during-, and post-game duties associated with suites and clubs during the game.
• Serve as the main point of contact for skybox holders and guests.
• Other duties, as assigned.
• FANgineers make up Crimson Tide Hospitality's game day staff, and are extensions of REVELXP.

• Stocking and replenishing merchandise according to merchandising layouts
• Welcoming customers into the store and helping them locate items
• Educated customers on the brand
• Helped customers with questions, problems, complaints in person and via telephone
• Developing positive customer relationships through friendly greetings and excellent service

• Preparing Invoices for payment
• Filing paid invoices
• Customer service
• Sales
• Member relations
• Assisted in running tournaments
• Booking lessons
• Merchandising and restocking merchandise
• Placing special orders