Summary
Overview
Work History
Education
Skills
References
Timeline
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Carolyn Nanno

Carolyn Nanno

Syracuse,NY

Summary

Results-driven Convention Services Coordinator with a strong background in customer service and event planning. Achieved significant enhancements in customer satisfaction through the implementation of innovative service strategies. Demonstrates exceptional organizational skills and effective logistics coordination, leading to increased business opportunities and operational efficiencies. Proven ability to improve service delivery while maintaining meticulous attention to detail.

Overview

11
11
years of professional experience

Work History

Convention Services Manager

Marriott
Syracuse, NY
08.2024 - Current
  • Provided leadership in problem solving related to customer service issues.
  • Assisted with the preparation of event orders and contracts for conventions and events as needed.
  • Collaborated with other departments to guarantee seamless events from beginning to end.
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Assisted in developing marketing strategies designed to attract more business opportunities.
  • Reviewed billing statements prior to submission to client or accounting department.
  • Facilitated smooth and successful communication between client, hotel departments and external resources to meet expectations for exceptional guest experiences.

Head Waitress

Kitty Hoynes Restaurant And Pub
Syracuse, NY
01.2016 - 08.2024
  • Resolved customer complaints in a professional manner while upholding company policies.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided exceptional customer service to ensure repeat business from customers.
  • Developed strategies to increase sales, improve efficiency and reduce costs within the restaurant operations.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

General Manager

Flatiron Grill And Bar
Liverpool, NY
01.2014 - 01.2016
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Developed service and sales strategies to improve retention and revenue.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Education

BUSINESS COMMUNICATIONS -

Arizona State University
01.2021

SECONDARY SCHOOL -

Westhill High School
Syracuse, NY
06-2009

Skills

  • Time management
  • Teamwork
  • Problem Solving
  • Sales
  • Adaptability
  • Organizational skills
  • Attention to detail
  • Strong communication
  • Event planning expertise
  • Detail-oriented approach
  • Networking and relationship building
  • Project management experience
  • Multitasking
  • Logistics coordination experience

References

David Hoyne, (315) 727-8929

Casey Sanginario, (401) 523-2206

Kayla Reindhardt, (315) 491-9822

Timeline

Convention Services Manager

Marriott
08.2024 - Current

Head Waitress

Kitty Hoynes Restaurant And Pub
01.2016 - 08.2024

General Manager

Flatiron Grill And Bar
01.2014 - 01.2016

BUSINESS COMMUNICATIONS -

Arizona State University

SECONDARY SCHOOL -

Westhill High School

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Carolyn Nanno