Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Carolyn Neeley

Crossville,TN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Office Manager

Titan Pipeline Inc
04.2014 - 02.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Collections Specialist

GC Services
07.2010 - 04.2014
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Trained new team members on scripts, company services, and collection strategies.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Responded to customer inquiries and provided detailed account information.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Investigated customer credit references and approved credit lines.
  • Generated and distributed monthly customer statements.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Loan Specialist

Mortgage Consultants Of America
08.2003 - 08.2010
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Developed strong relationships with customers through high levels of customer service.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Collaborated with other departments to promptly process loan applications.
  • Utilized risk management strategies to attain high loan approval rates.
  • Examined customer loan applications for loan approvals and denials.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Developed systems to efficiently track loan documents and enhance accuracy.
  • Developed and implemented marketing campaigns to attract new customers.
  • Monitored performance of existing loan portfolios to identify and address any issues.
  • Advised clients on mortgage, education and personal loans.

Education

Computer Accounting

Nashville Technical College
Nashville, TN
06.1996

Skills

  • Documentation
  • Licensing Requirements
  • Clerical Support
  • Financial Management and Reporting
  • Coaching and Training
  • Proposal Writing
  • Leadership and Change Management
  • Enforce Policies
  • Customer Relations
  • Customer Service Management
  • Team Bonding
  • Profit and Loss Statements
  • Volunteer Relations
  • Sorting and Labeling
  • Job Bidding
  • Excellent Multitasking Abilities
  • Meeting Coordination and Support
  • Regulatory Compliance
  • Account and Ledger Reconciliations
  • Credit and Collections
  • Human Resources
  • Presentation Design
  • Policy and Procedure Modification
  • Account Reconciliation
  • Handling Complaints
  • Reading Comprehension
  • Workflow Planning
  • Report Writing
  • Mail Handling
  • Evaluate Performance
  • Business Administration
  • Budget Administration
  • Information Protection
  • Performance Improvement

Timeline

Office Manager

Titan Pipeline Inc
04.2014 - 02.2023

Collections Specialist

GC Services
07.2010 - 04.2014

Loan Specialist

Mortgage Consultants Of America
08.2003 - 08.2010

Computer Accounting

Nashville Technical College
Carolyn Neeley