Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CAROLYN NOEMI HICKS

Henderson,NC

Summary

Experienced with driving retail sales through effective team leadership and customer engagement. Utilizes strategic planning and inventory management to improve store performance. Track record of building cohesive teams and fostering customer-centric environment.

Overview

18
18
years of professional experience

Work History

Store Manager of Operations

Variety Wholesalers Inc.
12.2023 - Current
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Increased sales by 45% with special displays and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Grocery Operations Coach

Walmart
07.2018 - 12.2021
  • Manage store operations by ensuring exceptional performance and excellent customer services
  • Assist customers in all aspects of store services including handling complaints and inquiries
  • Train and supervise employees
  • With a solid score of 90 and above on both grocery end and back end practices
  • Monthly revenue 3.5 to 10 million based on complete store sales
  • Trained and supervised employees on Safety and Compliance Procedures for COVID
  • Onboarded and cross trained over 150 employees new and old on the unload and stock floor process during COVID

Store Manager

Auto Zone
05.2016 - 07.2018
  • Selection, hiring development, goal setting, performance mgmt., coaching, engagement and retention of associates
  • Perform calculations such as Gross Margin and understanding of financial documents, Profit and loss statement(P&L) invoices monthly
  • Define problems, collect information, establish facts, draw valid conclusions, effectively resolve issues independently
  • Speak and write Spanish and English to communicate effectively and build a strong relationship with customers, peers and management, building a strong store of the community

Store Manager

Family Dollar
09.2014 - 04.2016
  • Led and motivated the store team to increase sales and ensure efficiency
  • Managed the store's stock levels - Made key decisions about stock level and stock control
  • Forecast volume of future sales to maximize profits
  • Monthly revenue 10,000-35,000 with an increase average of 2.3% comp over last year with a staff of 8-10 employees

Store Manager

Dollar Tree
05.2013 - 08.2014
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.

Operations Manager

Walmart
11.2006 - 04.2013
  • Facilitated and coordinated Black Friday event for 4 years
  • Manage store operations by ensuring exceptional performance and excellent customer services
  • Assist customers in all aspects of store services including handling complaints and inquiries
  • Train and supervise employees
  • Ensure banking is manage efficiently and cash and receipts are reconciled
  • Grand opened store as a Customer Service Supervisor with 36 employees
  • As Operations Manager it grew to 245 employees during the holiday season to 168 employees during off peak season
  • With a solid score of 95 to 98 on both front end and back end practices
  • Monthly revenue 8.5mil to 60 million based on complete store sales
  • Proficient in Spanish

Education

High School Diploma -

Manhattan Center For Science & Mathematics
New York, NY

Skills

  • Proficient in Spanish
  • Employee Training
  • Computer Skills
  • Performance Appraisals
  • Coaching and Mentoring
  • Hiring and Training
  • Retail Operations
  • Strong multi-tasking
  • Customer Service
  • Problem-Solving
  • Highly motivated
  • Decision-making skill

Languages

Spanish
Full Professional

Timeline

Store Manager of Operations

Variety Wholesalers Inc.
12.2023 - Current

Grocery Operations Coach

Walmart
07.2018 - 12.2021

Store Manager

Auto Zone
05.2016 - 07.2018

Store Manager

Family Dollar
09.2014 - 04.2016

Store Manager

Dollar Tree
05.2013 - 08.2014

Operations Manager

Walmart
11.2006 - 04.2013

High School Diploma -

Manhattan Center For Science & Mathematics

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CAROLYN NOEMI HICKS