Carolyn Olivas
Tucson,AZ
Summary
Accomplished Housekeeping Supervisor with a focus on staff training, quality assurance, and customer service. Proven ability to enhance operational efficiency and maintain high cleanliness standards.
Dedicated Housekeeping Supervisor experienced in coordinating daily operations and supervising staff. Expertise in quality assurance and customer service, contributing to a seamless guest experience and high standards of cleanliness.
Detail-oriented Housekeeping Supervisor known for strong problem-solving and schedule management skills. Successfully trained staff and managed housekeeping operations to deliver exceptional service and maintain high-quality standards.
Overview
5
5
years of professional experience
1984
1984
years of post-secondary education
Work History
Housekeeping Supervisor
Doubletree By Hilton
Tucson, Arizona
07.2024 - Current
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Coordinated room assignments and inspected completed work for quality assurance.
- Addressed guest inquiries and resolved complaints related to housekeeping services.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Room Attendant
Sheraton Tucson
Tucson, Az
10.2020 - 05.2024
- Cleaned and sanitized guest rooms following Sheraton standards.
- Restocked supplies and amenities for guest convenience.
- Managed laundry operations to ensure fresh linens and towels.
Education
Crownpoint High School
Crownpoint , NMSkills
- Staff training
- Quality assurance
- Schedule management
- Safety protocols
- Housekeeping operations
- Customer relationship management
- Conflict resolution
- Team collaboration
- Attention to detail
- Problem solving
- Staff motivation
- Room inspection
- Customer service-focused
Languages
Spanish
Professional
Timeline
Housekeeping Supervisor
Doubletree By Hilton
07.2024 - Current
Room Attendant
Sheraton Tucson
10.2020 - 05.2024
Crownpoint High School