Carolyn Ondicho
Texas City,TX
Summary
Dynamic professional with a proven track record at Walmart, excelling in order fulfillment and customer service. Recognized for enhancing customer satisfaction through effective communication and quality control measures. Skilled in inventory management and problem-solving, consistently achieving high satisfaction ratings while maintaining a clean and organized workspace.
Overview
24
24
years of professional experience
Work History
Digital Shopper
Walmart
Forney, TX
12.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Participated in team meetings and staff training sessions.
- Worked productively with customers to meet order requirements and service expectations.
Agent Services Representative
Madison Insurance Group
Nairobi KENYA
09.2022 - 10.2024
- Collaborated with colleagues to develop and implement new strategies for client retention and growth.
- Provided comprehensive support to agents, ensuring a high level of productivity and success.
- Balanced competing priorities effectively while consistently delivering high-quality support to both agents and customers alike.
- Assisted clients with account management, effectively reducing service-related issues.
- Delivered world-class customer service to internal and external customers.
- Conducted thorough market research to identify potential business opportunities for agents.
- Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike.
- Implemented innovative solutions to streamline workflow processes, increasing overall team efficiency and effectiveness.
- Maintained accurate records of agent interactions, enabling data-driven decision-making processes within the department.
- Monitored agent performance, providing constructive feedback and coaching when necessary to drive continuous improvement efforts.
- Managed complex administrative tasks, allowing agents to focus on their core responsibilities and achieve targets more efficiently.
Cashier and Customer Support
Suzan Duty Free
Jomo Kenyatta International Airports, KENYA
01.2016 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Picker and Packers
Homegrown Horticulture
Nairobi KENYA
01.2001 - 11.2015
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
Education
Executive Certification Of Proficiently - Insurance And Risk Management
College of Insurance
Nairobi KENYA 12.2022
Diploma - In Business Management
The Kenya Institute of Management
Nairobi KENYA 09.2019
Bachelor Of Information Technology - Word Processing, Database, Presentation, Computer
Institute of Advanced Technology
Nairobi KENYA 11.2014
General High School Education - Math, English, Science, History And Commerce
Good Shepherd Secondary School
Makueni, KENYA12.1998
Skills
- Order fulfillment
- Inventory management
- Quality control
- Customer service
- Data analysis
- Product knowledge
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Adaptability
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Digital Shopper
Walmart
12.2024 - Current
Agent Services Representative
Madison Insurance Group
09.2022 - 10.2024
Cashier and Customer Support
Suzan Duty Free
01.2016 - 02.2022
Picker and Packers
Homegrown Horticulture
01.2001 - 11.2015
Executive Certification Of Proficiently - Insurance And Risk Management
College of Insurance
Diploma - In Business Management
The Kenya Institute of Management
Bachelor Of Information Technology - Word Processing, Database, Presentation, Computer
Institute of Advanced Technology
General High School Education - Math, English, Science, History And Commerce
Good Shepherd Secondary School