Summary
Overview
Work History
Skills
Certification
Custom
Timeline
Generic

Carolyn Orona

Housing Case Manager
Lancaster,CA

Summary

A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Campus Peer Navigator

Valley Oasis
10.2023 - Current
  • Co located at community colleges to assist students experiencing homelessness or at risk of homelessness with accessing mainstream Or CES resources to end their housing crisis.
  • Utilize culturally relevant active listening, problem solving,motivational interviewing with participants to support them to access temporary or permanent housing solutions outside of the CES.
  • Work with a diverse and marginalized groups experiencing many barriers including homelessness, complex trauma, medical concerns, mental health needs, substance use and more.
  • Assist participants with linkage to community resources, including but not limited to appropriate medical, mental health, substance abuse providers, as well as recuperative care, food,clothing, transportation resources, benefits establishment, vocational resources, and employment to increase income.
  • Ensured all contact, engagement, and or services provided are properly recorded in HMIS or Apricot within 24 hour business hours.
  • Enhanced client engagement by providing personalized support and resources tailored to individual needs.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, resulting in improved outcomes.
  • Assisted clients in accessing community resources and services, strengthening their support networks and promoting overall wellbeing.
  • Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.

Time Limited Subsidy Case Manager

Valley Oasis
03.2023 - 10.2023
  • Maintained up-to-date case records with case activity status
  • Transitioned clients to different providers based on progress or needs
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals
  • Educated clients on options to assist in making informed decisions
  • Advocated for clients to resolve medical or personal crises
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness
  • Modified treatment plans to accommodate changes in clients' health or progress.
  • Coordinated essential services for clients, resulting in improved overall well-being and self- sufficiency
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Intensive Housing Case Manager

Help Of Southern Nevada
07.2022 - 02.2023
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families
  • Met with clients on a weekly basis and conducted regular home visits
  • Completed monthly rent requests and income calculation worksheets
  • Connected clients with wrap-around services
  • Maintained up-to-date case records with case activity status
  • Transitioned clients to different providers based on progress or needs.

Housing Navigator

Mental Health America of Los
10.2016 - 12.2020
  • Developed housing goals for chronically homeless individuals to create a recovery plan
  • Found appropriate housing resources for homeless individuals
  • Collaborated with other agencies to meet the needs of clients
  • Conducted property inspections
  • Developed and maintained relationships with landlords within the community
  • Conducted home visits for clients to check in with them to ensure they were maintaining housing goals
  • Stayed informed and up-to-date on community resources
  • Partnered with case management staff to ensure clients are maintaining housing and treatment goals
  • Worked with case management on problem solving for a wide-range of client issues.

TAY Case Manager

Mental Health America of Los Angeles
03.2010 - 10.2016
  • Acted as primary case manager for individuals living with mental illness assisting them in gaining independent living skills
  • Developed recovery and treatment plans for clients
  • Accompanied clients to important psychiatric and medical appointments for support
  • Met with clients in office, institutions, or their residence on an as-needed basis in order for them to maintain treatment goals
  • Advocated for clients to ensure they were provided needed resources
  • Worked consistently with clients to prevent return to homelessness
  • Oversaw and monitored individual and group activities within the agency and out in the community
  • Provided coaching, mentoring, instruction, training, and feedback for clients for various life skills.

Skills

  • Documentation
  • Rapport development
  • Harm reduction
  • Negotiation & collaboration
  • Time management
  • Communication & listening
  • Bilingual
  • Microsoft Office Suite
  • HMIS
  • Proficient
  • Compassion & empathy
  • Community resource
  • Collaboration

Certification

  • Certified Psychiatric Rehabilitation Practitioner Credential
  • Mental Health First Aid Adult Instructor

Custom

  • PROJECTS
  • LAHSA Homeless Youth Count SPA 1— 2015-2019 Organized local efforts for getting accurate counts of homeless youth within the local community for funding sources. Participated in the field with counting and organized efforts within the agency.

Timeline

Campus Peer Navigator

Valley Oasis
10.2023 - Current

Time Limited Subsidy Case Manager

Valley Oasis
03.2023 - 10.2023

Intensive Housing Case Manager

Help Of Southern Nevada
07.2022 - 02.2023

Housing Navigator

Mental Health America of Los
10.2016 - 12.2020

TAY Case Manager

Mental Health America of Los Angeles
03.2010 - 10.2016

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Carolyn OronaHousing Case Manager