Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Osorio

Binghamton

Summary

Dynamic logistics professional with a proven track record at Lineage Logistics LLC, excelling in supply chain efficiency and customer satisfaction. Skilled in data entry and documentation handling, I effectively resolved shipping discrepancies and enhanced team performance through training initiatives. Known for strong organizational skills and a commitment to excellence in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Logistics Clerk

Lineage Logistics LLC
08.2022 - Current
  • Participated in staff training sessions to improve team performance and overall efficiency within the logistics department.
  • Maintained accurate records of inbound and outbound shipments, improving overall supply chain efficiency.
  • Conducted regular audits of physical inventory, identifying discrepancies and updating records accordingly.
  • Enhanced customer satisfaction by resolving shipping discrepancies and addressing inquiries promptly.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Inputting data into Excel
  • Processing orders from SAP to AS400

Customer Service Representative

Lineage Logistics LLC
08.2017 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Cross-trained and backed up other customer service managers.
  • Identified and resolved discrepancies and errors in customer accounts.

Transportation Dispatcher

Maines
05.2015 - 09.2017
  • Collaborated with drivers to address any issues or concerns.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities.
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.

Education

High School Equivalency Diploma
Binghamton, NY
02.2024

Binghamton High School
Binghamton, NY
06.2012

Skills

  • Warehouse operations
  • Purchase order management
  • Data entry
  • Documentation handling
  • Invoicing and billing
  • Skilled in software
  • Logistics reporting
  • Document printing and distribution
  • Customer service
  • Organizational skills
  • Order processing

Timeline

Logistics Clerk

Lineage Logistics LLC
08.2022 - Current

Customer Service Representative

Lineage Logistics LLC
08.2017 - 08.2022

Transportation Dispatcher

Maines
05.2015 - 09.2017

High School Equivalency Diploma

Binghamton High School

Similar Profiles

CREATE PROFILE
Carolyn Osorio