Carolyn Otero Torres
Clearwater,FL
Summary
Dynamic and bilingual professional with a robust background in healthcare and administrative roles, notably at Hispanic Outreach Center. Excelled in event coordination, administrative support, and enhancing customer engagement through effective communication and meticulous organization. Demonstrated proficiency in Microsoft Office and a commitment to improving patient and client satisfaction, leveraging both hard and soft skills to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administrator
Hispanic Outreach Center
04.2024 - Current
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered phone, delivering messages to staff and greeting visitors.
- Coordinated communications, registration, recordkeeping, and other administrative functions.
- Defined clear targets and objectives and communicated to other team members.
- Interacted with customers by phone, email, or in-person to provide information.
- Provide support planning, conceptualizing and organizing events.
Health Care Assistant
Hartley Chiropractic Center
02.2022 - 01.2023
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Update patients records and filling out forms.
- Communicate effectively with patients, their families, and healthcare professionals.
- Improve customer satisfaction by delivering excellent customer service.
Dental Assistant
Clearwater Family Dental
06.2021 - 01.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Home Health Aide
Rochester Regional Health System
02.2016 - 04.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Child and Youth Program Assistant
Hogar Nuevo Amanecer
03.2011 - 12.2014
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Created safe, fun environment for children and teens attending special programs at the facility.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Provided support to social service clients in navigating available resources.
Education
Master of Science - Public Health
Rasmussen University
Saint Cloud, MN06.2025
Bachelor of Science - Health Sciences
University of South Dakota
Vermillion, SD12.2022
Technical Degree - Surgical Technology
Instituto De Banca Y Comercio
Manati, Puerto Rico01.2012
Skills
- Event Coordination
- Administrative Support
- Report Preparation
- Workforce Management
- Database entry
- Customer Engagement
- Office Administration
- Time Management
- Bilingual in English and Spanish
- Organized and detail-oriented
- Data Collection
- HIPAA Guidelines
- Microsoft Office proficiency
Certification
- L.E.A.D. Community Health Worker Training - 30 hour course
Timeline
Office Administrator
Hispanic Outreach Center
04.2024 - Current
Health Care Assistant
Hartley Chiropractic Center
02.2022 - 01.2023
Dental Assistant
Clearwater Family Dental
06.2021 - 01.2022
Home Health Aide
Rochester Regional Health System
02.2016 - 04.2021
Child and Youth Program Assistant
Hogar Nuevo Amanecer
03.2011 - 12.2014
Master of Science - Public Health
Rasmussen University
Bachelor of Science - Health Sciences
University of South Dakota
Technical Degree - Surgical Technology
Instituto De Banca Y Comercio
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