- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Road Trips
- Music
- Graphic Design
- Baking
- Cake Decorating
- I enjoy cooking for friends and family gatherings
Carolyn owens
Trinity
Summary
Accomplished Customer Service Manager with a proven track record at Kentucky Fried Chicken, excelling in problem-solving and customer service. Demonstrated ability to manage complex issues, fostering teamwork, and enhancing client relationships through meticulous attention to detail and product knowledge. Achieved significant improvements in customer satisfaction, leveraging skills in handling escalations and providing positive feedback.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
24
24
years of professional experience
Work History
Stylist
Shades Platinum
09.2000 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organized sales area and work station to showcase products and boost sales.
Customer Service Manager
Kentucky Fried Chicken
08.2021 - 12.2024
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Taxi Driver
Untied Yellow Taxi
10.2010 - 08.2020
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Upheld high standards of cleanliness, sanitation, and service.
Education
GED -
Guilford Technical Community College
Jamestown, NC03-1995
Skills
- Customer service
- Problem-solving
- Customer focused
- Handling escalations
- Positive and constructive feedback
- Deadline oriented
- Work prioritization
- Meticulous attention to detail
- Product knowledge
- Cash handling
Interests
Timeline
Customer Service Manager
Kentucky Fried Chicken
08.2021 - 12.2024
Taxi Driver
Untied Yellow Taxi
10.2010 - 08.2020
Stylist
Shades Platinum
09.2000 - Current
GED -
Guilford Technical Community College
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