Summary
Overview
Work History
Education
Skills
Certification
Participated/Instructor in numerous Mammography Seminars.
Timeline
Generic

Carolyn Palmer

Maidens,VA

Summary

Accomplished Manager with a proven track record at VCU Health System, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and team leadership, adept at problem resolution and performance management. Achieved significant improvements in procedure volumes and patient wait times, demonstrating exceptional time management and verbal communication skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Manager, Department of Radiology

VCU Health System
09.1993 - 11.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees, patients and visitors.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Effectively managed time and resources to ensure that work was completed efficiently and at expected levels of output.
  • Understood and adhered to department and organizational standards, policies, and procedures.
  • Met or exceeded procedure volume, patient wait times and had zero events of imaging errors related to patient identification.

Real Estate Agent

Bowers, Nelms And Fonville
03.1985 - 08.1993
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.

Education

Certificate in Diagnostic Radiology - Radiology

Danville Memorial Hospital School of Radiologic Te
Danville, Virginia
06.1976

High School Diploma -

Dan River High School
Ringgold, VA
06.1974

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Performance Management
  • Staff Development
  • Policy Implementation
  • Schedule Preparation
  • Performance Evaluations
  • Budget Control
  • Key Performance Indicators
  • Financial Management
  • Customer Service
  • Teamwork and Collaboration
  • Decision-Making
  • Problem Resolution
  • Hiring and Training
  • Managing Operations and Efficiency

Certification

R.T.R.M

Participated/Instructor in numerous Mammography Seminars.

March 1996 I conducted a workshop on room set-up and specimen handling for Stereo-tactic FNA and core biopsy. I was also an instructor for classes on quality control and trouble shooting.

January 1997 I was an instructor for a 2 day seminar titled "The Leading Edge in Diagnostic and Screening Mammography." 

October 1998 I was a speaker in three quality control and artifact analysis workshops.

October 1999 I was an instructor in two quality control workshops one plenary session.

October 2000 I was an instructor in two plenary sessions "Stress Management" and "The Technologist Role in Breast Imaging."

June 2001 I was an instructor in a two day seminar titled "Complete Breast Imaging."

March 2003 I was an instructor for a two day seminar titled " Advanced Breast Imaging, A Comprehensive Course for Mammography Technologist."


Timeline

Manager, Department of Radiology

VCU Health System
09.1993 - 11.2019

Real Estate Agent

Bowers, Nelms And Fonville
03.1985 - 08.1993

Certificate in Diagnostic Radiology - Radiology

Danville Memorial Hospital School of Radiologic Te

High School Diploma -

Dan River High School

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Carolyn Palmer