Carolyn Patterson

Responsible for accurately ordering wedding gowns and accessories from multiple vendors.

Monitor delivery of orders by confirmation dates.

Provide Accounting Manager order need by dates and cost of orders.

Checkout clients when purchasing: confirming order details are correct, process payment, explain detailed bridal gown instructions of what to expect after point of sale.

Manage Sales Floor.

Coordinate facility management.

Research and resolve Customer Concerns.

Researched and resolved complex case management regarding health and benefit administration for American Airlines and American Eagle Employees.

Claims Advocate; worked closely with insurance carriers and account management staff to efficiently and effectively resolve employee claims issues.

Processed Qualified Medical Child Support Orders.

Prepared Letters of Credible Coverage for participants.

Created Standard Operating Procedure Documentation for Workflow Processes.

Answered incoming calls from plan participants, providing accurate answers regarding health and welfare benefit plans.

Educated, counseled and processed health benefit elections during annual and ongoing enrollment for multiple clients.

Provided excellent customer service; qualifying for quarterly incentive program, recognizing exemplary performance.

Promoted to Fulfillment Administrator.